Medical Assistant Endocrinology

Banner Health•Sun City West, AZ

1d•Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in delivering medical care and direct patient care in Banner Medical Group’s Endocrinology clinic in Sun City West, Arizona. The role uses specialized knowledge, judgment, and skills to provide an excellent patient experience. Duties include preparing patients for examinations, assisting providers with exams and minor procedures, coordinating patient care and communications, maintaining accurate records, and keeping clinical areas clean, functional, and supplied. The position works under the direct supervision of providers and interacts with patients, families, clinicians, staff, physician offices, and external health care contacts. The clinic schedule is 8:30 a.m. to 5:00 p.m. Banner Medical Group provides primary and specialty care in a variety of settings. The organization reports more than 1,000 physicians and more than 3,500 total employees in its group.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of an approved medical assistant training program as defined by state regulations.
Active Medical Assistant certification is required, with proof of current membership in the applicable certifying organization: RMA through AMT, CMA through AAMA, CCMA through NHA (test administered after 7/1/2017 only), or NCMA through NCCT.
BLS certification is required.
Certification or additional training must meet Meaningful Use requirements.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.
For employees working at the named Banner behavioral health locations or in a behavioral health clinical setting serving children: an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, other measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to the clinician.
Assist providers with examinations and minor in-office procedures, including phlebotomies, ear irrigation, and EKGs; act as a chaperone as needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary services and tests.
Communicate test results to patients and serve as a resource to clinicians; administer medications in accordance with established policies and procedures or as directed.
Provide clerical support and maintain complete medical records, including laboratory results, authorizations, X-rays, hospital records, and previous care related to each visit.
Provide complete and accurate information for billing related to patient encounters in a timely manner.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training, as needed or directed.
Prioritize data from multiple sources to support patient and family responses to changes in health status, and communicate with physician offices to report, request, or clarify information.