Patient Coordinator - Spring Dental Bartlesville

Lumio Dental•Bartlesville, OK

About The Position

The Patient Coordinator serves as a liaison between patients and the back-office team, creating a positive connection from the initial phone call onward. The role partners with dentists and hygienists, educates patients about financial options, and helps patients access optimal oral health care. The ideal candidate has exceptional customer service and communication skills, strong phone etiquette, organization, and computer proficiency. The posting identifies two years of dental office experience as ideal, while also welcoming candidates seeking a new career opportunity.

Requirements

High school diploma, GED, or equivalent work experience.
Exceptional customer service skills.
Strong phone etiquette and communication skills.
Organizational skills.
Computer proficiency.

Nice To Haves

Two years of dental office experience.

Responsibilities

Handle incoming phone calls and schedule patients.
Verify insurance eligibility, receive insurance co-payments, and update patient accounts.
Coordinate with the dentist and hygienist to create schedules that fit patients’ needs.
Maintain the patient care database by entering new information as it becomes available.
Schedule and confirm patient appointments.
Direct arriving patients to waiting areas and provide updates on expected waiting times.
Follow policies and procedures to help prevent the spread of bloodborne and airborne diseases and protect patients, coworkers, and oneself.
Educate patients about their financial options.