Patient Coordinator

Benevis • Elizabethtown, KY

3h

About The Position

Benevis is seeking a Patient Coordinator to support its mission of providing high-quality, affordable dental care in a fun and compassionate environment. The Patient Coordinator provides customer service to patients and parents at check-in and check-out, verifies insurance eligibility and service limits, and helps ensure patients receive the dental care they need. The role includes coordinating with the clinical team, supporting office scheduling and financial targets, and helping create positive patient experiences, including for a patient base made up largely of children.

The position is performed in a professional office, clinical, or support environment, depending on the role and business needs. Scheduled hours and work location may vary based on business needs, and team members may be required to work extended or alternate hours during peak periods or to support operational requirements.

Requirements

• Graduation from senior high school or GED equivalent.

Nice To Haves

• Office experience in a dentist's or physician's office.
• Experience with children's dentistry.

Responsibilities

• Provide quality and compassionate customer service to patients and parents at check-in and check-out.
• Greet parents and patients as they enter or leave the office.
• Keep parents who are waiting informed about the progress of their appointment or their child's appointment.
• Maintain a clean and tidy waiting area and front desk.
• Verify patient insurance eligibility before appointments and ensure information is correct in the patient's Boomerang file.
• Record service limits and communicate them to the clinical team before treating the patient.
• Prepare patient files before appointments by pulling files, updating records, and verifying insurance and service limits.
• Coordinate with the Clinical Team Leader and doctors to provide opportunities for same-day care.
• Help meet office financial targets by ensuring hygiene and operative schedules are full.
• Schedule follow-up operatory and six-month recall appointments.
• Answer incoming calls, direct callers to the appropriate person, and take messages when necessary.
• Make outbound calls to confirm appointments, reschedule patients who miss appointments, and contact patients with incomplete treatment.
• Re-file all patient records at the end of the day.
• Adhere to government regulations, company standards, and compliance programs.
• Verify, inform patients of, and collect out-of-pocket balances before clinical treatment.
• Participate in local community events, including school screenings and presentations, to promote a positive image of the company.
• Participate in morning huddles and support teamwork and customer-focused collaboration.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Quarterly bonuses based on office performance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Flexible spending accounts.
• Paid time off.
• Company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED