Patient Coordinator (2 Locations)

SportsMed Physical Therapy•Norwalk, CT

25d•Onsite

About The Position

SportsMed Physical Therapy is seeking a Patient Coordinator to support its outpatient physical therapy centers in Norwalk and Bridgeport, Connecticut. The position splits time between these two locations and handles daily front desk operations, assisting patients and visitors and helping create a welcoming, patient-friendly environment. The Patient Coordinator schedules and reschedules appointments, verifies insurance benefits and authorizations, and enters information accurately and promptly. The role also supports office goals and offers career growth opportunities. The successful candidate is driven, motivated, outgoing, and customer-focused, with strong organizational, communication, and multitasking skills. Experience in a physical therapy environment or medical office is sought; a hospitality background emphasizing customer service is also relevant. Spanish bilingual ability is preferred.

Requirements

Ability to work in a fast-paced environment.
Multitasking skills and flexibility.
Professional telephone skills and excellent customer service skills.
Strong time-management and organizational skills.
Attention to detail and focus on quality.
Computer skills, including EMR systems, Microsoft Excel, and Microsoft Outlook.
Professionalism.
Experience in a physical therapy environment or medical office, or a hospitality background with a strong emphasis on customer service.

Nice To Haves

Bilingual Spanish ability.

Responsibilities

Welcome patients and visitors in person and by telephone; answer inquiries or refer them appropriately.
Schedule and reschedule appointments to support patient satisfaction, provider time, and treatment-room utilization.
Complete insurance verifications and obtain authorizations as needed.
File and retrieve patient records to ensure treatment information is available.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
Protect patient rights by maintaining the confidentiality of personal and financial information.
Follow operational policies and procedures and report needed changes.
Contribute to team efforts by completing related tasks and supporting office goals.