Medical Coordinator - Manhattan Locations
About The Position
Memorial Sloan Kettering Cancer Center is seeking a compassionate, detail-oriented Medical Coordinator to support its outpatient clinic patient care team at one of multiple Manhattan Upper East Side locations. The Medical Coordinator serves as a first point of contact for patients and families and helps provide a smooth clinical experience from check-in through check-out. The role supports clinic operations and patient flow, provides basic clinical assistance, facilitates communication, and helps maintain cleanliness, safety, and infection-control standards. The specific clinic location will be determined after the recruitment process. The schedule is four 10-hour shifts per week, with hours varying between 6:00 a.m. and 10:00 p.m. Monday through Friday, with occasional weekends. Schedules are provided one week in advance, and flexibility between shifts is expected. New employees complete three weeks of classroom training, Monday through Friday, from 9:00 a.m. to 5:00 p.m. Employees must use appropriate personal protective equipment and be fit-tested for N95 respirators. The stated pay range is $24.05–$36.21; the position is non-exempt.
Requirements
- High school diploma or equivalent.
- At least 1 year of relevant experience in healthcare, customer service, or a patient-facing role.
- Ability to work onsite in a clinical environment and perform basic clinical tasks, including taking vital signs.
- Compassionate, emotionally intelligent, and culturally sensitive approach to patient-centered care, including support for acutely ill patients in high-stress situations.
- Strong communication and teamwork skills, including collaboration across clinical and administrative teams and adaptability to changing environments.
- Strong organization, attention to detail, time management, prioritization, and accurate documentation skills.
- Ability to multitask and work professionally in a fast-paced setting with a positive demeanor.
- Proficiency with EMR systems, Microsoft Office (Word and Excel), and email platforms, with the ability to learn new systems quickly.
- Commitment to improving the patient experience and supporting high-quality clinical care through administrative excellence.
- Ability to work the stated schedule, including flexibility between shifts and occasional weekends.
- Use appropriate personal protective equipment and complete N95 respirator fit-testing as required by MSK safety protocols.
Responsibilities
- Serve as the first point of contact for patients in the outpatient clinic setting.
- Support clinic operations through patient scheduling, registration, and flow management.
- Prepare exam rooms and assist with rooming patients.
- Obtain vital signs and review or update allergies, pharmacy information, and medication lists as needed.
- Facilitate timely, clear communication among patients, providers, and the care team.
- Maintain cleanliness, safety, and infection-control standards.
- Advocate for patient comfort, access, and satisfaction throughout the care journey.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
