Patient Coordinator - Various Shifts | Locations Vary

Health First Careers•Rockledge, FL

About The Position

The Patient Coordinator supports quality care, patient safety, customer service, and effective stewardship by operating hospital communication systems across four hospital locations. The role handles high-volume incoming calls, connects callers with patients and hospital personnel, provides after-hours answering services for healthcare providers, and announces emergency codes according to established protocols. It requires calm, precise responses in high-pressure situations and strong leadership skills to guide and mentor the operator team. Schedules, shifts, and work locations vary based on operational needs.

Requirements

High school diploma or equivalent.
1–3 years of customer service or call center experience.
Strong verbal and written communication skills and a professional, courteous demeanor.
Working knowledge of Microsoft Office Suite (Word, Excel, Outlook) and comfort using electronic health record (EHR) systems.
Ability to work effectively in a fast-paced, high-volume call center environment and meet performance metrics.
Ability to remain calm and composed during high-pressure situations, including emergency code announcements.
Typing proficiency above 40 words per minute.
Excellent organizational skills, attention to detail, and ability to prioritize tasks.
Flexibility to work at multiple locations and rotating shifts, including evenings, weekends, and holidays as required.

Nice To Haves

General knowledge of healthcare terminology and abbreviations.
Previous healthcare experience.
Associate’s degree.
2–5 years of experience working in a medical office or scheduling role.

Responsibilities

Announce and broadcast emergency codes across hospital areas according to established protocols and internal guidelines.
Operate multi-line telephone systems and connect callers to patient rooms, departments, physicians, and hospital staff.
Provide after-hours answering services for healthcare providers and relay urgent messages promptly and accurately.
Address caller inquiries, provide information, and direct calls to appropriate personnel or departments.
Follow policies and procedures for patient confidentiality, emergency preparedness, and safety, including HIPAA guidelines and emergency code procedures.
Maintain accurate logs of incoming calls, messages, and emergency incidents.
Coordinate communication with nursing staff, physicians, security personnel, and other hospital departments.
Contribute to quality care, patient satisfaction, and a safe environment, including initiatives such as Quality No Harm and patient experience.
Guide and mentor the operator team.
Perform other duties as assigned.