Patient Coordinator

Oral Surgery Partners•Parkersburg, WV

2d•Onsite

About The Position

The Patient Coordinator is a key member of the healthcare team, responsible for smooth and efficient patient flow and coordination at Oral and Maxillofacial Surgery Associates in Parkersburg, West Virginia. The role includes direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service. Office hours are Monday through Friday, 7:30 a.m. to 4:00 p.m. The Patient Coordinator greets patients, supports check-in and check-out, answers calls and inquiries, schedules and confirms appointments, and follows up on cancellations. Administrative work includes maintaining electronic health records, coordinating referrals and diagnostic tests, verifying insurance, handling prior authorizations, processing billing and payments, and managing patient documentation. The coordinator also serves as a communication liaison, supports patient care instructions, addresses concerns, and follows healthcare privacy, compliance, and clinic policies. Other duties may be assigned by the practice administrator.

Requirements

High school diploma or equivalency.
Proficiency in electronic health record (EHR) systems and other office software.
Knowledge of relevant healthcare regulations and compliance requirements.
Strong organizational skills and ability to manage multiple tasks concurrently.
Excellent interpersonal and communication skills, with a patient-centered approach.
Approachable and professional demeanor.
Detail-oriented and thorough in task execution.
Ability to work well under pressure in a fast-paced environment.
Team player with strong collaboration skills.

Nice To Haves

Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.

Responsibilities

Greet and welcome patients upon arrival.
Assist patients with check-in and check-out processes.
Provide information about clinic policies, procedures, and services.
Answer patient phone calls and address inquiries promptly and professionally.
Schedule and confirm patient appointments to ensure optimal appointment utilization.
Monitor schedules for cancellations and follow up with patients who need to reschedule.
Maintain and update patient records in the electronic health record (EHR) system.
Coordinate referrals, diagnostic tests, and follow-up appointments.
Verify patient insurance information and manage prior authorization processes.
Handle billing and payment processes, including collecting co-pays and outstanding balances.
Prepare and manage patient forms and documentation.
Serve as a liaison between patients, healthcare providers, and other staff members.
Communicate with clinical staff to ensure patient needs are met.
Facilitate communication about patient care plans and instructions.
Maintain a high standard of customer service and professionalism.
Address patient complaints and escalate issues to management when necessary.
Help create a positive and supportive environment for patients and their families.
Adhere to healthcare regulations and privacy laws, including HIPAA, and protect confidential information.
Follow clinic policies and procedures to maintain compliance with healthcare standards.
Perform other duties as assigned by the practice administrator.