Patient Coordinator

Oral Surgery Partners•Parkersburg, WV

About The Position

The Patient Coordinator is a key member of the healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within Oral and Maxillofacial Surgery Associates. The role includes direct patient interaction, administrative support, and collaboration with clinical staff to deliver patient care and service. The office is open Monday through Friday, 7:30 a.m. to 4:00 p.m.

Requirements

High school diploma or equivalency.
Proficiency with electronic health record (EHR) systems and other office software.
Knowledge of relevant healthcare regulations and compliance requirements.
Strong organizational skills and ability to manage multiple tasks concurrently.
Excellent interpersonal and communication skills with a patient-centered approach.
Approachable and professional demeanor.
Attention to detail and thoroughness in task execution.
Ability to work well under pressure in a fast-paced environment.
Team-oriented approach and strong collaboration skills.

Nice To Haves

Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.

Responsibilities

Greet and welcome patients upon arrival.
Assist patients with check-in and check-out.
Provide information about clinic policies, procedures, and services.
Answer patient phone calls and respond to inquiries promptly and professionally.
Schedule and confirm appointments, making optimal use of the schedule.
Monitor cancellations and follow up with patients who need to reschedule.
Maintain and update patient records in the electronic health record (EHR) system.
Coordinate referrals, diagnostic tests, and follow-up appointments.
Verify patient insurance information and manage prior authorizations.
Handle billing and payments, including collecting co-pays and outstanding balances.
Prepare and manage patient forms and documentation.
Serve as a liaison between patients, healthcare providers, and staff.
Communicate with clinical staff to help ensure patient needs are met.
Facilitate communication about patient care plans and instructions.
Maintain a high standard of customer service and professionalism.
Address patient complaints and escalate issues to management when necessary.
Help create a positive and supportive environment for patients and their families.
Follow healthcare regulations, privacy laws including HIPAA, and clinic policies and procedures to protect confidential information and maintain compliance.
Perform other duties as assigned by the practice administrator.