Patient Coordinator - Surgical Care Center of Michigan

Grand Rapids Ophthalmology•Grand Rapids, MI

11d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients at the surgery center, setting the tone for their visit through excellent patient care. The role also handles administrative responsibilities that support a smooth patient check-in and checkout experience. The position is in the Ophthalmology department and reports to the ASC Administrator in Grand Rapids, Michigan.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable background check result.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service and professional communication skills; ability to interact courteously with employees at all levels.
Desire to gain industry knowledge and training; excitement to learn and grow.
Initiative in accomplishing practice goals; adaptability and willingness to accept change.
Ability to foster a positive, team-oriented, patient-focused work environment.
Reliable transportation to travel to multiple work locations with minimal notice.
Commitment to work over 40 hours when needed to meet business needs.
Open availability to work any or all shifts during the surgery center’s Monday–Friday operating hours of 6:30 a.m.–5:00 p.m.; may need to work earlier or later as needed.

Responsibilities

Provide exceptional, professional customer service to patients in person and over the phone; greet patients promptly and thank them when they leave.
Answer internal and external phone calls promptly and courteously.
Manage patient flow in the surgery center and practice urgency with patients’ time and doctors’ schedules.
Verify medical and vision insurance coverage.
Communicate effectively with patients, doctors, and managers; respond to inquiries by phone, email, and in person.
Know common fees for visits and collect correct payments.
Complete daily reconciliations, close out the day, and count the cash drawer.
Perform general office duties and cleaning as assigned by the manager.