Patient Coordinator at Children's Dental Center

Specialty Dental Brands•Sioux Falls, SD

12d•$20 - $27

About The Position

Children's Dental Center is seeking a full-time Front Desk Coordinator/Hospital Coordinator to join its team. The practice aims to provide children with a fun, positive dental experience and top-quality care. The role is suited to a dependable, compassionate, detail-oriented, proactive team player who enjoys working with children and is committed to excellent patient care. The coordinator delivers a welcoming patient experience, manages front-desk tasks and patient records, schedules dental treatment, and handles payments. The role also coordinates hospital-based dental procedures and office-based general anesthesia procedures, including clearances, documentation, insurance verification, authorizations, and communication among the practice, hospitals, insurers, and patients. The position is full-time, Monday through Friday, with expected hours of 35–38 per week. The listed office hours are Monday, Tuesday, and Thursday 7 a.m.–5 p.m.; Wednesday 7 a.m.–1:30 p.m.; and Friday 7 a.m.–noon. Compensation is $20–$27 per hour depending on experience.

Requirements

Customer service experience.
Passion for delivering the best experience.
Ability to collaborate and be team-oriented.
Dependability, compassion, attention to detail, and a proactive approach.

Nice To Haves

At least 1 year of experience in a dental front office setting.
At least 1 year of experience in hospital scheduling.

Responsibilities

Deliver a distinctive patient experience in person and over the phone.
Welcome arriving patients and gather demographic, insurance, and updated health-history information.
Update necessary documents in patient charts.
Schedule patients for dental treatment.
Collect patient payments and post them to patient ledgers.
Maintain a clean and welcoming patient waiting area.
Perform additional duties as needed, including patient follow-up, transferring records, and other office tasks.
Arrive on time and adhere to the attendance policy.
Track required clearances, forms, and documentation according to office and hospital protocols.
Schedule patients for dental procedures performed in a hospital setting.
Communicate with medical insurance carriers to verify coverage requirements and determine medical necessity for treatment and procedures.
Obtain and manage preauthorizations and predeterminations with medical and dental insurance providers.
Coordinate and assist in preparing office-based general anesthesia procedures, ensuring required documentation and authorizations are completed.
Serve as a liaison between the practice, hospitals, insurance companies, and patients regarding treatment scheduling, authorizations, and procedural requirements.
Respond to and assist with hospital-related inquiries, communications, and coordination.
Maintain accurate records of insurance communications, authorizations, and hospital correspondence to support compliance and continuity of care.