Bilingual Patient Coordinator

Benevis•Leon Valley, TX

20h•Onsite

About The Position

Topaz Dentistry and Braces is seeking a Full-Time Bilingual Patient Coordinator fluent in Spanish to join their team in Leon Valley. The company's mission is to make the world a happier place by providing quality, affordable dental care and creating over a million smiles a year. They emphasize teamwork, compassion, and a fun environment. The Patient Coordinator will support this mission by providing excellent dental care and creating memorable patient experiences. The role involves community outreach, participating in local events, and promoting a positive image of the company. A significant portion of the patient base is children, so a love for working with kids is essential.

Requirements

Graduation from a senior high school or GED equivalent.
Bilingual Spanish - Required.

Nice To Haves

Office experience in a dentist's or physician's office.
Experience with children's dentistry.

Responsibilities

Provide quality customer service to patients and parents at check-in and check-out.
Verify patient insurance eligibility and service limits.
Deliver quality and compassionate care to every patient.
Greet parents and patients upon arrival and departure.
Keep waiting parents informed about appointment progress.
Maintain a clean and tidy waiting area and front desk.
Verify patient insurance eligibility prior to appointments and update patient files.
Ensure service limits are recorded and communicated to the clinical team.
Prepare patient files before appointments (pull file, update record, verify insurance and service limits).
Coordinate with the Clinical Team Leader and Doctors to facilitate same-day care.
Assist in meeting office financial targets by ensuring full hygiene and operative schedules.
Schedule follow-up appointments and six-month recalls.
Answer incoming calls, direct callers, and take messages.
Make outbound calls to confirm appointments, reschedule no-shows, and follow up on outstanding treatment.
Re-file all patient records at the end of the day.
Adhere to all government regulations, company standards, and compliance programs.
Verify, inform, and collect out-of-pocket balances from patients before treatment.
Other duties as assigned.