Bilingual Patient Coordinator

Benevis•Killeen, TX

10h•Onsite

About The Position

Topaz Dentistry and Braces - Killeen is seeking a Bilingual Patient Coordinator to join their team. This role supports the company's mission of providing quality, affordable dental care and creating happy, healthy smiles. The ideal candidate will be passionate about working with children, as they make up a significant portion of the patient base. The company emphasizes teamwork, mutual respect, and a compassionate environment.

Requirements

Graduation from a senior high school or GED equivalent.

Nice To Haves

Office experience in a dentist's or physician's office.
Experience with children's dentistry.

Responsibilities

Providing quality customer service to patients and parents at check-in and check-out.
Verifying patient insurance eligibility and service limits.
Delivering quality and compassionate care to every patient.
Greeting parents and patients when they enter or leave the office.
Ensuring parents who are waiting are kept informed of the progress of their appointment or child.
Maintaining a clean and tidy waiting area and front desk area.
Verifying patient insurance eligibility prior to appointment and ensuring information is correct in the patient's Boomerang file.
Ensuring service limits are recorded and communicated with the clinical team prior to treating the patient.
Ensuring all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment.
Coordinating with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients.
Assisting with meeting office financial targets by ensuring the hygiene and operative schedules are full.
Scheduling follow-up operatory and six month recall appointments for patients.
Answering incoming calls and directing the caller to the proper person, taking messages when necessary.
Making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed.
Ensuring all patient records are re-filed at the end of the day.
Performing to the highest integrity by adhering to all government regulations, company standards, and company compliance programs.
Verifying, informing, and collecting any out of pocket balances from patients, prior to patients being treated by the clinical team.
Other duties as assigned.