Patient Coordinator I Concierge Service

McLaren Health Care • Southfield, MI

77d

About The Position

The Patient Coordinator I, Concierge Service schedules clinic, radiology, and other ancillary appointments for returning KCC patients and performs the responsibilities of a staff information specialist. The role handles incoming customer calls, identifies and triages callers’ information needs, and enters accurate demographic and insurance information into the scheduling system to help secure the financial viability of Karmanos Cancer Hospital.

The coordinator schedules appointments requested by customers via email, schedules return and return-to-new-provider patients for treatment and physician clinic appointments according to predetermined templates, and schedules new and returning patients for radiology and other diagnostic and screening procedures. The role also helps patients, families, and physicians’ offices obtain a complete set of records and explains why those records are needed for a complete evaluation. Participation in staff meetings and continuing education supports individual skill development and process improvements aimed at maintaining high caller satisfaction.

Requirements

• High school diploma.
• Two years of customer service or healthcare-related experience.
• PC and word-processing skills.
• Familiarity with cancer-related information and terminology.
• Good interpersonal skills.
• Excellent written and verbal communication skills.

Nice To Haves

• Bachelor’s degree.
• Knowledge of billing and managed care programs.
• Familiarity with third-party insurance verification, authorization, and referral procedures.

Responsibilities

• Answer incoming customer calls and identify and triage callers’ information needs.
• Enter accurate demographic and insurance information into the scheduling system.
• Schedule appointments requested by customers via email.
• Schedule return and return-to-new-provider patients for treatment and physician clinic appointments using predetermined templates.
• Schedule new and returning patients for radiology and other diagnostic and screening procedures.
• Participate in staff meetings and continuing education programs to build skills and implement process improvements that support high caller satisfaction.
• Assist and educate patients, families, and physicians’ offices on obtaining a complete set of records and the importance of having those records available for a complete evaluation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED