Patient Care Concierge I

CLAREMEDICA HEALTH PARTNERS LLC•Largo, FL

7d•Onsite

About The Position

The Patient Care Concierge is the first point of contact for patients at Claremedica and a key member of the healthcare team. Acting as a patient advocate, this role provides customer service and administrative support to help ensure smooth front-office operations and excellent patient care. The position includes greeting and assisting patients, managing appointments and check-in/check-out, maintaining patient records, handling phone calls and incoming faxes, and coordinating with medical staff. The concierge builds strong relationships with patients and helps them feel that their health is a priority. This position has no supervisory responsibilities. It is based at Claremedica of Anona in Largo, Florida, with local travel between care centers potentially required for coverage. The work environment is a general office setting with usually moderate noise and minimal safety hazards.

Requirements

High school diploma, GED, or equivalent combination of education and/or experience.
A minimum of one year of work experience in a medical clinic is desired, or prior customer service experience.
Exceptional oral and written communication, time-management, and organizational skills.
Ability to communicate professionally and courteously with employees, patients, and others.
A problem-solving mindset focused on patients and achieving team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Ability to remain calm in busy or stressful situations and demonstrated strong listening skills.
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
Ability to type at least 40 WPM.
Basic phone and computer operation skills.
Ability to work effectively both independently and with other team members.
Ability to organize and complete work in a timely manner.
Attention to detail to ensure accuracy of reports and data.
Ability to problem-solve, multitask, and carry out instructions.
Ability to read, write, and communicate effectively in English.
Physical ability to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach; climb stairs; balance; stoop; kneel; crouch; crawl; talk; and hear.
Ability to occasionally lift or move up to 15 pounds.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Manual dexterity to use desktop computers and peripherals.

Nice To Haves

BLS certification preferred.
Bilingual ability is a plus.
HIPAA and AHCA experience preferred.
Healthcare experience preferred.
EMR system experience preferred.

Responsibilities

Interact with patients and visitors politely and in a friendly manner; enthusiastically greet guests entering the center.
Prepare new patient registration and manage patient check-in and check-out.
Answer phone calls professionally and courteously, taking detailed and accurate messages.
Schedule, reschedule, and confirm appointments while maintaining and organizing the provider’s schedule.
Verify patient demographic information and materials provided by patients or their representatives.
Obtain insurance information, verify patient insurance, collect required copays, and collect outstanding balances before visits.
Verify that each patient is scheduled for the proper appointment type.
Run the end-of-day financial reconciliation report and provide it to the Leader along with any cash collected.
Send detailed Telephone Encounters to the corresponding parties.
Scan necessary documents, including insurance cards and lab requisitions, into the EMR system.
Monitor and process incoming faxes.
Restock office supplies as needed and maintain an inventory log.
Keep the front office and lobby neat and tidy.
Maintain the confidentiality of patients’ personal information and medical records.
Participate in daily and weekly huddles.
Present patients with a customer service survey at checkout and escalate issues when immediate service recovery is needed.
Travel locally and/or regionally, as needed, to assist with coverage at other centers.
Perform other duties as assigned and modified at the manager’s discretion.