Temp Patient Care Administrator (Concierge Primary Care)
About The Position
Private Medical is seeking a temporary, full-time Patient Care Administrator to provide leave coverage for up to 9–10 months at its Miami Beach location. The role is scheduled Monday through Friday, 40 hours per week, during traditional business hours, with no weekends required. The anticipated assignment is from late December or early January through September or October. The Patient Care Administrator provides concierge-level service to patients and physician teams. The role includes traditional administrative work such as scheduling, billing, patient communication, and electronic medical record organization, as well as looking for ways to improve practice operations in support of exceptional care. The administrator is expected to build relationships with patients, organize and prioritize work, and proactively address issues. Private Medical is a privately held, physician-led practice providing relationship-focused, evidence-based, longitudinal care. Its teams coordinate with medical providers, local specialists, medical centers, and specialists around the world. The position is hourly and non-exempt effective January 1, 2027, with a stated rate of $36.06–$40.38 per hour. The role offers exposure to practice development and customer relations in a growing medical practice and an opportunity to contribute to personalized care.
Requirements
- At least 1 year of experience.
- Advanced computer literacy, primarily with Apple computers, and comfort working in a tech-enabled, paperless environment.
- A proven track record of providing extraordinary customer service.
- Strong critical-thinking and communication skills.
- Ability to work autonomously and be responsible and proactive.
- Professional poise and sophistication comparable to a C-level executive assistant or luxury hotel receptionist.
- Enthusiasm for and passion about the organization's mission.
- Tenacity to follow through and close the loop on both immediate and long-term responsibilities.
- Excellent verbal and written communication skills.
- Exceptional ability to multitask and self-prioritize efficiently and productively.
- Adeptness with technology applications and services.
Nice To Haves
- Bachelor's degree preferred, preferably in a science or medically related field.
- Healthcare experience preferred.
Responsibilities
- Provide concierge services to patients, including assistance with prescriptions, coordination with other offices and hospitals, appointments, follow-ups, and other patient needs.
- Develop sincere relationships with patients.
- Communicate respectfully and responsively with prospective and current patients by email and phone.
- Greet patients warmly and assist with check-in and check-out.
- Schedule physician appointments and send corresponding reminders.
- Coordinate and track outside consultations, tests, and imaging studies.
- Obtain prior authorizations for prescriptions and diagnostic companies.
- Upload laboratory results and other outside documentation into the electronic medical record.
- Answer and triage phone calls.
- Perform other assigned responsibilities and projects as needed.
- Organize and prioritize projects and proactively identify operational improvements.
Benefits
- 401(k) with a match of up to 3% of salary.
- Robust health benefits.
- Three weeks of paid time off.
- Ten paid holidays and one floating holiday.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
