Patient Concierge, Women's Health

St. Luke's University Health Network • Easton, PA

2d

About The Position

The Patient Concierge serves as a passionate patient advocate, creating an exceptional patient experience and supporting a patient-centric culture. The role facilitates practice-based administrative and patient support services, including patient interactions and clerical processes, waiting-room assistance, practice operations, and coordination with other organizational teams.

Requirements

• High school graduate or equivalent required.
• Excellent communication, facilitation, and presentation skills.
• Focused on compliance.
• Demonstrates continuous growth.
• Quality-driven and service-oriented.
• Strong time-management skills.
• Ability to communicate with patients concisely and clearly.
• Ability to listen, express compassion and empathy, and communicate with a patient-centric mindset.

Nice To Haves

• Graduation from an administrative training program is preferred.
• A minimum of one year of practice-based experience or experience in a similar healthcare setting is preferred.
• Customer service experience is preferred.

Responsibilities

• Engage patients politely, promptly, and compassionately during practice-based interactions.
• Perform patient-facing clerical services, including check-in, consent, check-out, pre-registration, real-time eligibility verification, registration, MyChart education, appointment and testing scheduling as applicable, point-of-service payment collection, and responding to patient inquiries such as form and medical record requests.
• Provide waiting-room concierge service and hands-on support to patients using kiosk check-in.
• Facilitate practice opening and closing procedures, maintain practice cleanliness, process incoming mail and deliveries, manage and reconcile cash, and promptly scan and index incoming faxes.
• Support other practice-based team members by promptly addressing in-basket clerical pool messages.
• Partner with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Promptly connect Access Center Clinical Triage Specialists with practice-based care team members for time-sensitive clinical inquiries.
• Anticipate and address patient needs with a solution-oriented and creative mindset, partnering with organizational team members and departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED