Patient Concierge - We Will Train

Sight Partners Physicians•Spokane Valley, WA

2d•$19 - $25

About The Position

Empire Eye is hiring a friendly, dependable, and motivated Patient Concierge to support front-office operations and help create a positive patient experience. The practice is willing to train a candidate with a strong customer-service mindset and a desire to learn. The role serves patients in a specialized ophthalmic medical and surgical practice, providing friendly, efficient, and professional service.

Requirements

High school diploma or equivalent.
Minimum of one year of general office experience in a healthcare setting.
Knowledge of Microsoft Office and Google Workspace (G-Suite).
Excellent verbal and written communication skills, with the ability to clearly convey ideas and information.
Ability to work effectively in a fast-paced, team-oriented environment.
Strong customer service, organizational, and multitasking skills.
Attention to detail and ability to maintain patient confidentiality.
Willingness to learn new systems and processes.

Nice To Haves

Ophthalmology experience preferred.

Responsibilities

Provide exemplary customer service and create a welcoming experience for patients.
Greet patients and assist with check-in and check-out.
Answer incoming phone calls and direct inquiries appropriately.
Schedule patient appointments and coordinate care with other services.
Verify patient demographic and insurance information.
Obtain insurance referrals and authorizations as required.
Complete patient registration in the electronic health record (EHR) system.
Obtain required patient consent forms and financial agreements.
Collect and update detailed patient medical histories.
Process patient paperwork and maintain accurate documentation.
Provide patients with information about services and what to expect during their appointments.
Triage patient calls and route clinical questions to the appropriate clinical staff.
Assist with patient follow-up and other administrative responsibilities as needed.