Patient Collections Representative
Jonathan M Frantz Md•Fort Myers, FL
•Onsite
About The Position
In this position you will contact patients with past due medical bills and help them to find a resolution. Individuals who are successful in this role enjoy speaking with many people throughout the day. They are great listeners and empathetic while negotiating an acceptable payment arrangement for both parties.
Requirements
- Previously demonstrated experience working with patients to successfully resolve challenging situations is required.
- Highly developed, professional communication skills suitable for conflict resolution are required.
- Detailed oriented.
Nice To Haves
- Experience in medical or other bill collection is welcomed but not required.
Responsibilities
- Reaching out via phone calls, emails and formal billing letters to discuss unpaid balances.
- Collecting and posting payments.
- Negotiating payment plans when needed.
- Explaining line-item charges, deductibles, copays, and coinsurance to clear up patient confusion.
- Verifying that insurance has already been properly billed and processed before seeking the remaining out-of-pocket balance from the patient.
- Preparing and transferring severely delinquent, uncollectible accounts to external third-party collection agencies when all inhouse attemps have failed.
- Perform special projects as needed perform payment processing, refund review, and payment updates to software applications.
Benefits
- 401(k)
- Health insurance
- Life insurance
- Paid time off
- Sick Time
- And much more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
