Senior Patient Collections Representative

USA Clinics Group•Northbrook, IL

11d•$50,000 - $60,000•Onsite

About The Position

USA Clinics Group is seeking a detail-oriented and analytical Senior Patient Collections Representative to help patients understand and resolve account balances. The position involves accurate account review, respectful communication, explaining payment options, supporting financial-assistance resources, documenting account activity, and following issues through to resolution. The role is based onsite in Northbrook, Illinois, and is full-time, Monday through Friday. Compensation is $24–$29 per hour, based on experience and qualifications.

Requirements

High school diploma or GED.
2–5 years of experience in healthcare patient financial services, medical-office customer service, call-center collections, or related work.
Basic understanding of patient responsibility, insurance explanations, payment processing, documentation, and customer service.
Strong ownership, follow-through, documentation, prioritization, and escalation judgment.
Ability to work accurately in a high-volume, deadline-driven healthcare environment.
Ability to identify discrepancies, communicate clearly, and collaborate across departments.
Commitment to privacy, compliance, quality, continuous improvement, and respectful service.

Nice To Haves

Medical-office or patient-account experience.
Financial-assistance, payment-plan, bilingual customer-service, or healthcare portal experience.

Responsibilities

Review charges, insurance processing, payments, adjustments, secondary coverage, and statements before collection activity.
Communicate balances and payment options clearly and respectfully.
Establish approved payment plans and support financial-assistance workflows.
Process payments and maintain accurate account documentation.
Resolve or route disputed balances and follow issues through to the correct disposition.
Protect privacy and comply with approved collection practices.