Senior Patient Collections Representative
About The Position
USA Clinics Group is seeking a detail-oriented and analytical Senior Patient Collections Representative to help patients understand and resolve account balances. The role involves accurate account review, respectful communication, explaining payment options and financial-assistance resources, maintaining documentation, and following issues through to resolution. The position is full-time, onsite in Northbrook, Illinois, Monday through Friday, with compensation of $24–$29 per hour based on experience and qualifications. USA Clinics Group operates a nationwide network of outpatient vein, fibroid, vascular, and prostate centers, with more than 170 clinics. The company describes its mission as providing life-changing, minimally invasive care close to home and emphasizes innovation, compassion, and accountability.
Requirements
- High school diploma or GED.
- 2–5 years of experience in healthcare patient financial services, medical-office customer service, call-center collections, or a related field.
- Basic understanding of patient responsibility, insurance explanations, payment processing, documentation, and customer service.
- Strong ownership, follow-through, documentation, prioritization, and escalation judgment.
- Ability to work accurately in a high-volume, deadline-driven healthcare environment.
- Ability to identify discrepancies, communicate clearly, and collaborate across departments.
- Commitment to privacy, compliance, quality, continuous improvement, and respectful service.
Nice To Haves
- Medical-office or patient-account experience.
- Financial-assistance, payment-plan, bilingual customer-service, or healthcare-portal experience.
Responsibilities
- Review charges, insurance processing, payments, adjustments, secondary coverage, and statements before collection activity.
- Communicate balances and payment options clearly and respectfully.
- Establish approved payment plans and support financial-assistance workflows.
- Process payments and maintain accurate account documentation.
- Resolve or route disputed balances and follow issues through to the correct disposition.
- Protect privacy and comply with approved collection practices.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- PTO and sick time
- 401(k)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
