Patient Clinical Specialist II

RadNet • Rancho Mirage, CA

3d

About The Position

The Patient Clinical Specialist II performs duties across patient service, MRI technical assistance, and DEXA technology. The position supports coverage at the home location and other assigned imaging centers across the region. The role combines patient registration and scheduling, MRI safety and exam support, and licensed DEXA and limited diagnostic radiographic services, while providing professional, courteous patient care and maintaining safe, compliant clinical spaces.

Requirements

• Must have graduated from the ImagingWorks Intern program.
• Must have a valid and current Basic Life Support (BLS) certification.
• Must have a valid and current California State DEXA license.
• Must have a high school diploma or GED.
• Must have a valid driver’s license in good standing.
• Must be willing to drive to other imaging centers as directed by management.
• Excellent customer service and public relations skills, with strong written and verbal communication skills.
• Detail-oriented and organized, with clerical skills and the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.
• Professional judgment and the ability to remain professional in all situations; effective communication, interpersonal skills, and respect for patients, guests, and colleagues.
• Structured approach to work, ability to understand complex problems, and ability to prioritize in a fast-paced environment.

Responsibilities

• Greet and register patients; collect and verify insurance, patient, and physician information, signatures, and required documentation.
• Collect and record co-pays and fees, ensure proper handling, and update information needed for accurate billing.
• Answer and transfer calls; schedule, reschedule, or cancel appointments; confirm appointments; and communicate changes and delays to patients and staff.
• Enter accurate information into systems, pre-register patients, submit reports and documents, input clinical data, and request prior imaging as needed.
• Provide patients with preparation and safety instructions, answer questions and concerns, and refer issues to supervisors when necessary.
• Monitor the patient experience in the lobby, communicate significant appointment delays, and coordinate with back-office staff for timely care.
• Obtain proper authorization and identification before releasing confidential medical records; perform clerical work and provide reports and logs as required.
• Take accurate patient medical histories, including MRI safety information, and document histories and communications in patient charts or electronic medical record systems.
• Stock and maintain supplies; support MRI procedures by setting up coils, scheduling maintenance, cleaning the MRI suite, and performing other assigned duties.
• Administer oral contrast and provide instructions when needed under a technologist’s direction.
• Follow HIPAA, confidentiality, and clinical safety requirements; use appropriate PPE and universal precautions; decontaminate MRI equipment, coils, and rooms; and maintain a clean, safe control room.
• Respond professionally to patient requests and concerns, including upset or irate individuals, and communicate schedule changes with front desk staff or site management.
• Burn CDs when indicated, report equipment malfunctions, and assist with quality control, including daily visual checklists and weekly QC.
• Position patients for exams, place coils, help complete and scan screening documents, and assist with lifting and transferring patients with physical challenges.
• Remove and dispose of IV catheters, bandages, and puncture-site materials when applicable; provide discharge instructions in conjunction with the MRI Steering Technologist.
• Perform high-quality DEXA and limited diagnostic radiographic exams within the legal scope of licensure; monitor patient well-being and respond appropriately to discomfort or medical problems.
• Coordinate with office staff, greet patients and visitors, cross-train, and assist with registration, technologist aide duties, or other departments as needed.
• Operate imaging equipment, explain procedures, position and immobilize patients as needed, practice radiation protection, and assess images for technical quality.
• Maintain patient records and filing systems, prepare supply orders, maintain equipment and clean work areas, and produce timely, high-quality diagnostic images and scans.
• Treat patients, family members, care providers, and other customers with courtesy, professionalism, and respect; use imaging equipment adjustments and factors to produce high-quality images.
• Travel to other imaging centers as directed by management and provide regional coverage.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any of the company’s imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED