Patient Care Technician - 7 South PCU – FT

Carilion Clinic•Roanoke, VA

1d•Onsite

About The Position

The Patient Care Technician works on 7 South PCU, a unit specializing in step-down care for non-traumatic brain injuries and related diagnoses, including ischemic and hemorrhagic stroke, seizure disorders, brain tumors and cancer, and neuromuscular conditions. The unit also includes an Epilepsy Monitoring Unit. The technician performs basic clerical and technical clinical services that support patients’ care, cleanliness, safety, and comfort, using a collaborative, team-oriented approach. The role provides basic nursing care and technical skills for specified age groups, assists patients with activities of daily living, and documents and reports observations to licensed staff. It also supports unit operations, patient flow, quality and safety activities, regulatory compliance, and service excellence. The schedule is three 12-hour shifts each week, with every other weekend and rotating holidays. The successful candidate must attend mandatory daytime orientation classes, Monday through Friday, from 8 a.m. to 5 p.m. for the first two weeks.

Requirements

High school diploma or GED required.
No experience required.
Effective interpersonal, communication, and teamwork skills required.
Must successfully complete orientation and competency validation for the position.
A Certified Nursing Assistant credential is required if working in a critical access facility.
Must be able to attend required orientation classes during daytime hours, Monday through Friday, from 8 a.m. to 5 p.m. for the first two weeks.

Responsibilities

Provide basic nursing care and perform technical skills for specified age groups according to established standards.
Assist patients with activities of daily living and report and document patient observations to licensed staff.
Transport patients, supplies, specimens, and equipment within the facility.
Contribute to performance improvement activities, unit quality activities, and desired service line or departmental outcomes; assist with chart audits and participate in organizational councils or committees.
Participate in unit activities, including leading unit huddles and participating in interdepartmental patient rounds as applicable.
Support staff scheduling, including covering lunch assignments.
Review medical records for outstanding orders and notify nurses of stat orders and medication changes.
Order, stock, and organize department or unit supplies and equipment.
Assist patients and visitors with wayfinding and registration, answer phones, and provide service-focused interactions.
Clean and prepare unit-based equipment between patients and gather the supplies needed to operate equipment.
Operate and maintain general office equipment.
Support timely admission, transfer, and discharge processes, and coordinate patient flow using department-specific software and the Intranet.
Promote process-improvement initiatives that support unit outcomes and the organizational mission.
Receive and screen calls through telephone and the patient call system, route calls appropriately, and take accurate messages.
Monitor cleanliness of waiting and break rooms and perform unit safety and environmental rounds with multidisciplinary team members.
Participate in the sitter process when competencies permit.
Assist with regulatory compliance, including assigned checks of refrigerators, glucose meters, equipment-room storage, and code carts.
Perform phlebotomy, nonsterile wound-care dressings, saline-lock replacement or removal, and colostomy-bag changes when competency requirements are met.