Patient Care Technician - Emergency Medicine, Full-time, Evenings

NYU Langone Health • Village of Mineola, NY

3d • Onsite

About The Position

The Patient Care Technician assists professional nurses in caring for patients and families by completing assigned patient care tasks. The role provides competent, safe, and compassionate care, with an understanding of the challenges associated with hospitalization, procedures, and diagnostic testing. The technician also supports the unit by maintaining supplies, equipment, and the care environment, and demonstrates NYU Langone Health Core Values in all aspects of job performance.

The position is in Emergency Medicine and is full-time on evenings. The technician supports patient safety, comfort, and daily activities; communicates observations and patient needs to the responsible nurse; carries out tasks delegated by registered nurses; and assists patients and families with care processes. The technician also helps maintain a clean, safe, and orderly unit and supports other members of the health care team.

Requirements

• High school graduation or equivalent.
• One of the following qualifications, plus at least six months of hospital experience: graduation from a Patient Care Technician program; CNA graduation plus completion of EKG and phlebotomy courses and eligibility for PCT certification; or PCT certification through the National Healthcareer Association (NHA).
• Basic Life Support or Heartsaver CPR/AED certification issued by the American Heart Association is required upon entry to the position.
• Complete the PCT online program within three months of hire.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of another language is an asset.

Responsibilities

• Demonstrate and incorporate NYU Langone Health Core Values into job duties.
• Respect patient confidentiality, privacy, dignity, and rights.
• Be accountable for supplies, equipment, and environmental support.
• Assist with collection of data for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist nurses in reviewing patient and family responses and satisfaction and in corrective action plans.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek learning resources for identified needs.
• Participate in orientation of other patient care technicians, unit meetings, and conferences.
• Complete annual mandatory education requirements for patient care technicians.
• Demonstrate awareness of the needs and behaviors of specific patient age groups and different cultures.
• Support unit activities as requested and assist in emergency situations as directed.
• Use specialized skills and safety practices when performing assigned patient care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with assigned data collection and activities; maintain patient and family safety and comfort; and assist with admission, transfer, and discharge procedures according to unit or service operations.
• Communicate responsiveness and support verbally and nonverbally to patients, families, and staff.
• Observe general patient behavior and report observations to the assigned registered nurse.
• Perform safety observations for patients on continuous observation or in restraints, according to policy and direction.
• Assist patients with applicable activities and complete responsibilities delegated by the registered nurse.
• Communicate clearly, caringly, and respectfully with patients, families, nurses, and other health care team members, and function as a respectful team member.
• Respond promptly and effectively to patient call lights, help with personal care and activity requests, and refer requests outside the technician’s role to the assigned professional nurse.
• Report patient observations to the professional nurse responsible for the patient during the shift and respond to specific task requests delegated by registered professional nurses.
• Secure patients’ personal property and handle valuables according to hospital procedure.
• Maintain nursing-unit cleanliness as appropriate to the position, including areas such as utility rooms and unit refrigerators.
• Provide direct assistance to team members, including nurses, physicians, nursing attendants, patient unit clerks, escort, dietary, and other health care employees.
• Help prepare patients for scheduled appointments, including placing them on stretchers or in wheelchairs; run errands to other departments, including delivering specimens and equipment.
• Keep patient environments, equipment, and patient care areas clean, safe, and orderly.
• Ensure necessary equipment and supplies are present in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.
• Resources and services intended to support employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED