Patient Care Technician/Senior Nursing Assistant - Emergency Medicine, Full-time, Evenings

NYU Langone Health • Village of Mineola, NY

1d • Onsite

About The Position

NYU Langone Hospital—Long Island is hiring a full-time Patient Care Technician/Senior Nursing Assistant for Emergency Medicine on the evening shift. The successful candidate assists professional nurses in caring for patients and families by completing assigned patient care tasks and providing competent, safe, and compassionate care. The role supports patients experiencing hospitalization, procedures, and diagnostic testing, and helps maintain the safety and readiness of supplies, equipment, and the care environment. The employee is expected to demonstrate NYU Langone Health Core Values in all aspects of job performance.

The position also supports unit operations, patient safety and comfort, communication among patients, families, and care teams, and the collection of quality and performance improvement data. The role requires carrying out delegated tasks within scope, recognizing when assistance is needed, and reporting patient observations to the responsible professional nurse.

Requirements

• High school diploma or equivalent.
• For the Patient Care Technician pathway: graduate of a PCT program and at least 6 months of hospital experience; OR CNA program graduate, course completion in EKG and phlebotomy, eligibility for PCT certification, and at least 6 months of hospital experience; OR PCT certification through the National Healthcareer Association (NHA) and at least 6 months of hospital experience.
• For the Senior Nursing Attendant pathway: graduate of a Certified Nursing Attendant program, CNA certification, and at least 6 months of relevant experience.
• BLS or Heartsaver CPR/AED certification issued by the American Heart Association is required upon entry to the position.
• Complete the PCT online program within 3 months of hire.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of another language is an asset.

Responsibilities

• Demonstrate knowledge of and incorporate NYU Langone Health Core Values into job duties.
• Respect patient confidentiality, privacy, dignity, and rights.
• Remain accountable for supplies, equipment, and environmental support.
• Assist with collecting data for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist nurses with reviewing patient and family responses and satisfaction and with corrective action plans.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek learning resources for identified needs.
• Participate in orienting other patient care technicians, unit meetings, and conferences; complete annual mandatory education requirements.
• Demonstrate awareness of the needs and behaviors of different patient age groups and cultures.
• Support unit activities and assist in emergencies as directed.
• Use specialized skills and safety practices for assigned patient care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with data collection and assigned activities; help maintain patient and family safety and comfort; and assist with admission, transfer, and discharge procedures according to unit operations.
• Communicate responsiveness and support to patients, families, and staff verbally and non-verbally, using a clear, caring, and respectful style.
• Observe general patient behavior and report observations to the assigned registered nurse or responsible professional nurse.
• Perform safety observations for patients on continuous observation or in restraints, according to policy and direction.
• Assist patients with applicable activities and complete responsibilities delegated by registered nurses.
• Answer call lights promptly, assist with personal care and activity requests, and refer requests outside the role to the assigned professional nurse.
• Respond to specific tasks delegated by registered professional nurses and function respectfully as a member of the healthcare team.
• Secure patients’ personal property and handle valuables according to hospital procedure.
• Maintain nursing-unit cleanliness as appropriate to the position, including areas such as utility rooms and unit refrigerators.
• Assist other care-team members, including nurses, physicians, nursing attendants, unit clerks, escorts, dietary staff, and other healthcare employees.
• Prepare patients for scheduled appointments, including helping place them on stretchers or in wheelchairs.
• Run errands to other departments, including delivering specimens and equipment.
• Keep patient environments, equipment, and patient-care areas clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED