Patient Care Technician/Senior Nursing Attendant - Med Surg, Full-time, Evenings

NYU Langone Health • Village of Mineola, NY

5d • Onsite

About The Position

NYU Langone Hospital—Long Island is hiring a Patient Care Technician/Senior Nursing Attendant for its Med Surg team. The role assists professional nurses in caring for patients and families by completing assigned patient care tasks and providing competent, safe, and compassionate care. The successful candidate understands challenges related to hospitalization, procedures, and diagnostic testing; supports the unit's supplies, equipment, and environment; and demonstrates NYU Langone Health Core Values in all aspects of the job.

The position supports patient safety, comfort, personal care, activities, admissions, transfers, and discharges. It involves completing delegated duties, conducting assigned clinical tasks such as phlebotomy, glucose fingersticks, and electrocardiograms, observing and reporting patient behavior and other concerns to the responsible nurse, and communicating respectfully with patients, families, and the healthcare team. The role also contributes to unit activities, data collection, quality improvement, orientation, and ongoing education.

The position is full-time and has an evening schedule. NYU Langone Health describes a comprehensive benefits and wellness package, including financial security benefits, a generous time-off program, employee resource groups, and an employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

Requirements

• High school diploma or equivalent.
• For the Patient Care Technician track, one of the following: graduation from a PCT program and at least 6 months of hospital experience; CNA program graduation plus EKG and phlebotomy course completion, PCT certification eligibility, and at least 6 months of hospital experience; or PCT certification through the National Healthcareer Association (NHA) and at least 6 months of hospital experience.
• For the Senior Nursing Attendant track, graduation from a Certified Nursing Attendant program, CNA certification, and at least 6 months of relevant experience.
• BLS or Heartsaver CPR/AED certification issued by the American Heart Association is required upon entry to the position.
• Complete the PCT online program within 3 months of hire.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of another language is an asset.

Responsibilities

• Demonstrate knowledge of and incorporate NYU Langone Health Core Values into job duties.
• Respect patient confidentiality, privacy, dignity, and rights.
• Be accountable for supplies, equipment, and environmental support.
• Assist with collecting data for the unit's Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist nurses with reviewing patient and family responses and satisfaction and with corrective action plans.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek resources for learning needs.
• Participate in orientation of other patient care technicians, unit meetings, and conferences.
• Complete annual mandatory education requirements for patient care technicians.
• Demonstrate awareness of the needs and behaviors of different patient age groups and cultures.
• Support unit activities and assist in emergency situations as directed.
• Use specialized skills and safety practices for assigned patient care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with data collection and assigned activities, patient and family safety and comfort, and admission, transfer, and discharge procedures.
• Communicate responsiveness and support verbally and nonverbally to patients, families, and staff.
• Observe general patient behavior and report observations to the assigned registered nurse.
• Perform safety observations for patients on continuous observation or in restraints, according to policy and direction.
• Assist patients with activities as applicable and complete responsibilities delegated by the registered nurse.
• Communicate clearly, caringly, and respectfully with patients, families, nurses, and other healthcare team members.
• Respond promptly and effectively to patient call lights, assist with personal care and activity requests, and refer requests outside the role to the assigned professional nurse.
• Report all patient observations to the responsible professional nurse and respond to delegated task requests from registered professional nurses.
• Secure patients' personal property and handle valuables according to hospital procedures.
• Maintain nursing unit cleanliness as appropriate to the position, including utility rooms and unit refrigerators.
• Assist all team members, including nurses, physicians, unit clerks, escorts, dietary employees, and other healthcare employees.
• Prepare patients for scheduled appointments, including placing them on stretchers or in wheelchairs.
• Run errands to other departments, including delivery of specimens and equipment.
• Keep patient environments, equipment, and patient care areas clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED