Patient Care Technician/Senior Nursing Attendant - Med Surg, Full-time, Days

NYU Langone Health • Village of Mineola, NY

1d • Onsite

About The Position

NYU Langone Hospital—Long Island is hiring a Patient Care Technician/Senior Nursing Attendant for its Med Surg team. The successful candidate assists professional nurses in caring for patients and families by completing assigned patient-care tasks. The role provides competent, safe, and compassionate care, with an understanding of the challenges patients may face while hospitalized or undergoing procedures and diagnostic tests. It also supports the unit by maintaining supplies, equipment, and a safe environment, while demonstrating NYU Langone Health Core Values in all aspects of job performance.

The position supports patient safety, comfort, communication, and daily care; assists with admissions, transfers, discharges, and preparation for appointments; and performs specialized tasks such as phlebotomy, glucose fingersticks, and electrocardiograms when assigned. The employee reports observations and concerns to the responsible professional nurse, responds to delegated requests, and works collaboratively with the health care team. The role also includes assisting with unit activities, emergency situations, patient and family satisfaction efforts, and the orientation of other patient care technicians.

Requirements

• High school diploma or equivalent.
• Patient Care Technician pathway: graduation from a PCT program and at least 6 months of hospital experience; OR CNA program graduation, completion of EKG and phlebotomy coursework, eligibility for PCT certification, and at least 6 months of hospital experience; OR PCT certification through the National Healthcareer Association (NHA) and at least 6 months of hospital experience.
• Senior Nursing Attendant pathway: graduation from a Certified Nursing Attendant program, CNA certification, and at least 6 months of relevant experience.
• Basic Life Support (BLS) or Heartsaver CPR/AED certification issued by the American Heart Association is required upon entry to the position.
• Complete the PCT online program within 3 months of hire.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of another language is an asset.

Responsibilities

• Demonstrate knowledge of and incorporate NYU Langone Health Core Values into work duties.
• Respect patient confidentiality, privacy, dignity, and rights.
• Be accountable for supplies, equipment, and environmental support.
• Assist with collecting data for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist nurses with reviewing patient and family responses and satisfaction and with corrective action plans.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek learning resources for identified needs.
• Participate in orienting other patient care technicians, unit meetings, and conferences; complete annual mandatory education requirements.
• Demonstrate awareness of the needs and behaviors of different patient age groups and cultures.
• Support unit activities and assist in emergencies as directed.
• Use specialized skills and follow safety practices when performing assigned patient-care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with assigned data collection and activities and maintain patient and family safety and comfort.
• Assist with admission, transfer, and discharge procedures in accordance with unit and service operations.
• Communicate support and responsiveness verbally and nonverbally to patients, families, and staff.
• Observe general patient behavior and report observations to the assigned registered nurse.
• Perform safety observations for patients on continuous observation or in restraints, according to policy and direction.
• Assist patients with activities as applicable and complete responsibilities delegated by the registered nurse.
• Communicate clearly, caringly, and respectfully with patients, families, nurses, and other health care team members; function as a respectful team member.
• Answer patient call lights promptly and effectively; assist with personal care and activity requests and refer requests outside the role to the assigned professional nurse.
• Report patient observations to the professional nurse responsible for the patient during the shift and respond to tasks delegated by registered nurses.
• Secure patients’ personal property and handle valuables according to hospital procedure.
• Maintain nursing-unit cleanliness as appropriate to the position, including utility rooms and unit refrigerators.
• Provide direct assistance to team members, including nurses, physicians, nursing attendants, unit clerks, escorts, dietary staff, and other health care employees.
• Help prepare patients for scheduled appointments, including placing them on stretchers or in wheelchairs; run errands to other departments, including delivery of specimens and equipment.
• Keep patient environments, equipment, and care areas clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED