Patient Care Technician/Senior Nursing Attendant - Med Surg, Full-time, Days

NYU Langone Health • Mineola, NY

14h • Onsite

About The Position

NYU Langone Hospital—Long Island is hiring a Patient Care Technician/Senior Nursing Attendant for its Med Surg team. The successful candidate assists professional nurses in caring for patients and families by completing assigned patient care tasks, providing safe and compassionate care, and supporting the unit’s supplies, equipment, and environment. The role requires sensitivity to the challenges associated with hospitalization, procedures, and diagnostic testing, and demonstration of NYU Langone Health Core Values in all aspects of work.

The position supports patient safety, comfort, communication, and activities of daily living; assists with admissions, transfers, and discharges; and completes delegated tasks under the direction of registered nurses. Specialized patient care tasks may include phlebotomy, glucose fingersticks, and electrocardiograms. The technician also contributes to infection prevention, quality and performance improvement activities, unit operations, and a clean, safe care environment.

Requirements

• High school diploma or equivalent.
• For the Patient Care Technician pathway: graduate of a PCT program with at least 6 months of hospital experience; or CNA graduate with completed EKG and phlebotomy coursework, PCT-certification eligibility, and at least 6 months of hospital experience; or PCT certification through the National Healthcareer Association (NHA) with at least 6 months of hospital experience.
• For the Senior Nursing Attendant pathway: graduate of a Certified Nursing Attendant program, CNA certification, and at least 6 months of relevant experience.
• Basic Life Support (BLS) or Heartsaver CPR/AED certification issued by the American Heart Association is required upon entry to the position.
• Patient Care Technicians must complete the PCT online program within 3 months of hire.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of another language is an asset.

Responsibilities

• Demonstrate NYU Langone Health Core Values and respect patient confidentiality, privacy, dignity, and rights.
• Maintain accountability for supplies, equipment, and environmental support.
• Assist with data collection for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures, and assist with related review and corrective action plans.
• Recognize personal limitations, request assistance when needed, and discuss educational goals and concerns with appropriate leadership.
• Seek learning resources, participate in orientation of other patient care technicians, unit meetings and conferences, and complete annual mandatory education.
• Recognize the needs and behaviors of patients across age groups and cultures, and support unit activities as requested.
• Assist in emergency situations as directed and use specialized skills and safety practices for assigned tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards and assist with assigned data collection and activities.
• Help maintain patient and family safety and comfort, and assist with admission, transfer, and discharge procedures.
• Communicate clearly, respectfully, and supportively with patients, families, nurses, and other members of the healthcare team.
• Observe general patient behavior and report observations to the assigned professional nurse; perform safety observations for patients on continuous observation or in restraints according to policy and direction.
• Assist patients with applicable activities and complete responsibilities delegated by the registered nurse.
• Answer call lights promptly, help with personal care and activity requests, and refer requests outside the technician’s role to the assigned professional nurse.
• Respond to specific tasks delegated by registered professional nurses and report patient observations to the responsible professional nurse.
• Secure patients’ personal property and handle valuables according to hospital procedure.
• Maintain nursing-unit cleanliness as appropriate to the role and help keep patient environments, equipment, and care areas clean, safe, and orderly.
• Provide direct assistance to healthcare team members, including nursing staff, physicians, unit clerks, escorts, dietary staff, and other employees.
• Help prepare patients for scheduled appointments, including placing them on a stretcher or in a wheelchair.
• Run errands to other departments, including delivery of specimens and equipment.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED