Patient Care Technician - Emergency Medicine, Full-time, Days

NYU Langone Health • Village of Mineola, NY

8d

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center providing diagnostic and therapeutic care across many specialties and subspecialties, along with inpatient and outpatient services. The organization is committed to medical education, research, equity, and inclusion.

The Patient Care Technician assists professional nurses in caring for patients and families by completing assigned patient-care tasks. The role provides competent, safe, and compassionate care, with an understanding of the challenges associated with hospitalization, procedures, and diagnostic tests. The technician also supports the unit by helping maintain supplies, equipment, and a safe environment, and demonstrates NYU Langone Health Core Values in job performance.

The position requires carrying out delegated care activities, communicating observations to nurses, supporting patient comfort and safety, and working respectfully with patients, families, and the health care team. Patient care tasks may include phlebotomy, glucose fingersticks, and electrocardiograms. The posting also includes a Senior Nursing Attendant qualification pathway.

The role is full-time, days. The stated annual salary range is $62,044.84–$62,044.84; actual salary may depend on experience, specialty, education, and hospital need. NYU Langone describes a comprehensive benefits and wellness package, including financial security benefits, a generous time-off program, employee resource groups, and an employee wellness program.

Requirements

• High school graduation or equivalent.
• One of the following Patient Care Technician pathways: graduation from a PCT program and at least 6 months of hospital experience; CNA program graduation plus course completion in EKG and phlebotomy, PCT certification eligibility, and at least 6 months of hospital experience; or PCT certification through the National Healthcareer Association (NHA) and at least 6 months of hospital experience.
• Basic Life Support (BLS) or Heartsaver CPR/AED certification issued by the American Heart Association is required upon entry to the position.
• Complete the PCT online program within 3 months of hire.
• For the Senior Nursing Attendant pathway: high school diploma or equivalent; graduation from a Certified Nursing Attendant program; CNA certification; at least 6 months of relevant experience; and American Heart Association BLS or Heartsaver CPR/AED certification upon entry.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Effectively communicate with all levels of the organization.

Nice To Haves

• Knowledge of another language is an asset.

Responsibilities

• Demonstrate knowledge of and incorporate NYU Langone Health Core Values into job duties.
• Respect patient confidentiality, privacy, dignity, and rights.
• Be accountable for supplies, equipment, and environmental support.
• Assist with data collection for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist nurses in reviewing patient and family responses and satisfaction and in developing corrective action plans.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek learning resources for identified needs.
• Participate in orientation of other patient care technicians, unit meetings, and conferences.
• Complete annual mandatory education requirements for patient care technicians.
• Demonstrate awareness of the needs and behaviors of patients from different age groups and cultures.
• Support unit activities and assist in emergency situations as directed.
• Use specialized skills and safety practices for assigned patient-care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with data collection and assigned activities; maintain patient and family safety and comfort; and assist with admission, transfer, and discharge procedures according to unit or service operations.
• Communicate responsiveness and support verbally and nonverbally to patients, families, and staff.
• Observe patients’ general behavior and report observations to the assigned registered nurse.
• Perform safety observations for patients on continuous observation or in restraints, according to policy and direction.
• Assist patients with activities as applicable and complete responsibilities delegated by registered nurses.
• Communicate clearly, caringly, and respectfully with patients, families, nurses, and other health care team members; function as a respectful team member.
• Answer call lights promptly, assist with personal care and activity requests, and refer requests outside the technician’s role to the assigned professional nurse.
• Report patient observations to the responsible professional nurse and respond to tasks delegated by registered professional nurses.
• Secure patients’ personal property and handle valuables according to hospital procedure; maintain unit cleanliness as appropriate to the position.
• Provide direct assistance to team members, including nurses, physicians, nursing attendants, unit clerks, escort, dietary staff, and other health care employees.
• Prepare patients for scheduled appointments, including placing them on a stretcher or in a wheelchair; run errands to other departments, including delivering specimens and equipment.
• Keep patient environments, equipment, and patient-care areas clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Employee wellness program addressing physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED