About The Position

The Patient Care Technician (PCT) provides direct patient care under the guidance of a Registered Nurse or designated healthcare professional, in accordance with applicable regulations and the organization’s policies, procedures, and guidelines. The role is in the Intensive Care Unit at St. Francis Medical Center in Richmond and is scheduled for 36 hours per week on evenings/nights. The PCT provides basic care and comfort, measures vital signs, assists with personal care, hygiene, feeding, hydration, elimination, and mobility, and performs unit-based specialty duties. The technician communicates patient changes and concerns to nursing staff, documents care accurately and promptly, participates in handoffs, and completes delegated tasks after competency validation. Care should support patient safety and independence and be individualized to patients’ interests and hobbies. Candidates must meet an applicable training, certification, clinical education, or experience pathway described in the posting, and must meet the stated Basic Life Support requirements. Recent experience in an acute care, physician’s office, home health/hospice, or long-term care setting is preferred. EPIC EHR training is also preferred.

Requirements

  • Meet the applicable required pathway for the organization/location: successfully complete a nursing aide training program; pass STNA, CNA, or other nurse aide state testing; complete one clinical nursing course and one clinical rotation in a nursing degree program; or have one year of relevant clinical-setting experience, as specified in the posting.
  • For the stated RSF teammate or CMA pathways, be a graduate of an accredited high school or have GED equivalency; successfully complete the RSF PCT Training Program upon hire.
  • For the stated associate’s or bachelor’s degree pathway, be currently enrolled in or have graduated from an associate’s or bachelor’s degree program in any field; no experience is required, and the RSF PCT Training Program must be completed upon hire.
  • Meet the Basic Life Support requirement: BLS for Healthcare Providers from the American Heart Association is required before hire at RSFH; at BSMH locations, BLS is preferred upon hire and must be obtained from an approved source before direct patient care.
  • Clearly communicate with other members of the healthcare team and understand and follow their directions.
  • Know and follow patient and healthcare safety standards, including fall prevention, skin-breakdown prevention, suicide prevention, and environment-of-care practices.
  • Know and demonstrate infection prevention and transmission-based precautions.
  • Understand clerical duties and office-based technology.
  • Work effectively as part of a team.
  • Collect and document patient data, including vital signs, intake/output, and changes in patient condition.
  • Provide basic hygiene and activities-of-daily-living care; assist with feeding, hydration, nutrition, bowel and bladder elimination, ambulation, and mobility.
  • Use clinical technology.
  • Provide compassionate, relationship-based care and take accountability for assigned tasks.
  • Escalate concerns through the chain of command.

Nice To Haves

  • Recent experience in acute care, a physician’s office, home health/hospice, or a long-term care facility, preferably in the setting for which the candidate is applying.
  • EPIC Electronic Health Record (EHR) training.

Responsibilities

  • Provide basic patient care, including comfort, vital-sign measurement, personal care, hygiene, and unit-based specialty duties.
  • Assist patients with mobility using therapeutic transfer techniques that promote independence and safety.
  • Encourage patients to complete tasks as independently as possible.
  • Individualize care based on patients’ interests and hobbies.
  • Report patient changes and concerns to nurses, serving as a liaison between patients and nursing staff.
  • Provide high-level customer service to patients, families, visitors, and employees.
  • Document patient care accurately, precisely, and promptly when applicable.
  • Participate in handoffs and report pertinent patient and departmental information when arriving and leaving.
  • Perform delegated tasks after competency has been validated.

Benefits

  • Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
  • Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
  • Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
  • Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.
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