Patient Care Technician Observation

HonorHealth•Phoenix, AZ
•Onsite

About The Position

The Patient Care Technician works in a fast-paced, 30-bed short-stay Observation unit adjacent to the Emergency Department and managed by hospitalists. The unit primarily serves patients admitted through the ED and aims to discharge or transfer them within 24 hours, though some patients may stay longer because of placement needs and capacity. The unit averages approximately 17 admissions and 10 discharges per day, creating constant patient movement and rapid turnover. The technician provides direct patient care, including vital signs, assistance with activities of daily living, and admission and discharge support. The role also includes unit secretary responsibilities such as answering phones, greeting visitors, and supporting clerical workflows. The technician works collaboratively with nurses and provides care under the direct supervision of a licensed caregiver. This is a full-time night-shift position with three 10-hour shifts from 8:00 PM to 6:00 AM. Self-scheduling is available, but scheduled workdays may vary; weekend and holiday rotations are required.

Requirements

  • High school diploma or GED.
  • Completion of Block 1 in Nursing, or qualification as a Medical Assistant (MA), Nursing Assistant (NA), Emergency Medical Technician (EMT), or Behavioral Health Technician (BHT), or six months of healthcare-setting experience within the last year.
  • Basic Life Support (BLS) certification.
  • Ability to work three 10-hour night shifts from 8:00 PM to 6:00 AM.
  • Availability for weekend and holiday rotations.

Nice To Haves

  • Six months of acute care experience.
  • Certified Nursing Assistant (CNA) certification.
  • Emergency Medical Technician-Basic (EMT) license.
  • Nursing students, Medical Assistants, EMTs, and candidates who excel in dynamic, team-oriented settings may be especially well-suited.

Responsibilities

  • Provide and collaborate on direct patient care services under the direct supervision of a licensed caregiver.
  • Assist with personal care, activities of daily living, vital signs, intake and output, ambulation, interventions, and assigned portions of the patient care plan.
  • Assist, observe, and report changes in patient condition to a licensed caregiver.
  • Maintain accurate medical record documentation related to care delivered.
  • Address or direct questions and concerns from patients, families, caregivers, and health care team members.
  • Support admission and discharge processes.
  • Perform unit secretary tasks, including answering phones, greeting visitors, and supporting clerical workflows.
  • Perform other duties as assigned.

Benefits

  • Weekend shift differentials.
  • Evening and night shift differentials where applicable.
  • Self-scheduling for shift and weekend coverage.
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