Patient Care Technician - Observation Unit

Yale New Haven Health•Bridgeport, CT

About The Position

At Bridgeport Hospital, the Patient Care Technician supports patient care under the supervision of the Nurse Manager and direction of the Registered Nurse. The role performs direct and indirect patient care activities that support comprehensive, coordinated care centered on each patient's needs. Employees are expected to uphold YNHHS values of integrity, patient-centered care, respect, accountability, and compassion, and to provide service excellence to patients, families, physicians, staff, and support personnel. The position contributes to assessment, planning, and evaluation by gathering and reporting information, performs selected technical duties and treatments, and works with the multidisciplinary team to address patient and family needs. The role also supports safe patient identification, communicates professionally, participates in bedside reports, and may cover the Business Associate desk when needed. Under direction, the technician delivers medication transported through the pneumatic tube system directly to an appropriate licensed practitioner.

Requirements

High school diploma or GED.
CNA credential, EMT qualification, other clinical experience in a healthcare setting, or equivalent educational background such as at least one semester of clinical rotations in a nursing program, completion of a school's Fundamentals Nursing Skills Laboratory, graduation from a Medical Assistant program, completion of a phlebotomy technician program, or similar healthcare-related training or experience.
Either two years of relevant direct patient care experience as dictated by placement or the education described in the posting.
Successful completion of the Patient Care Associate Competency Based Training and Practicum and unit-specific competencies, including age-specific competencies.
Basic Life Support (BLS) training before employment or within one month of hire, maintained throughout employment.
Successful completion of orientation.
Proficiency in speaking and writing English.
Evidence of positive initiatives with patients and staff.

Responsibilities

Under RN direction, perform assigned tasks and activities to obtain and report information that assists with assessment, planning, and evaluation of patient needs and treatment; report identified deviations to the RN.
Obtain and record vital signs as ordered or delegated by the RN.
Perform technical duties and selected treatments, procedures, and activities that contribute to safe and efficient patient care.
Ensure patients are accurately identified according to established policies and procedures, including use of doors, ID bands, and barcode scanning for laboratory draws.
Assist in caring for patients while considering the safety of relevant patient populations.
Collaborate with the multidisciplinary team and offer suggestions for addressing patient and family needs, with sensitivity to cultural and individual diversity.
Communicate and interact professionally with patients, families, and staff.
Cover the Business Associate desk in the BA's absence under the direction of the Nurse Manager or designee.
Participate in receiving bedside patient reports at the beginning of each shift and throughout the shift as needed.
Demonstrate accountability and responsibility in daily work performance.
Relocate and rotate to meet patient care needs.
Under direction of an MD, PA, APRN, or RN, perform non-therapeutic functions, including removing medication from the pneumatic tube system and immediately delivering it to the appropriate licensed practitioner.