Certified Patient Care Assistant Observation

Banner Health • Phoenix, AZ

4d • Onsite

About The Position

Banner Health Estrella Medical Center is hiring a Certified Patient Care Assistant for its 48-bed Observation Unit, which serves patients with medically complex needs. The role may float to Medical Surgical, PCU, ICU, and ED as needed. The position provides routine patient care to promote comfort and contribute to each patient’s plan of care, including ongoing data collection, medical-record documentation, and unit support functions. The position works under supervision and is responsible for the assigned unit in a fast-paced environment with a strong focus on customer service and collaboration with staff, patients, families, and physicians.

This is a full-time night-shift role consisting of three 12-hour shifts per week, from 6:00 p.m. to 6:30 a.m. Self-scheduling is available, with no set days assigned each week. Weekend and holiday rotations are required. A $3,000 sign-on bonus is available to new Banner Health certified/licensed CNAs/LNAs; a 12-month commitment is required for the bonus. Weekend shifts receive a flat $1/hour differential, and an 18% night-shift differential applies when applicable.

Banner Estrella Medical Center is a 353-bed acute care hospital serving west Phoenix. It is an electronic facility with electronic medical records, computerized physician order entry, digital radiography, and ICU monitoring. The hospital promotes a soothing environment for patients and families and encourages therapies including pet therapy, aromatherapy, spiritual care, and Reiki therapy.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Current BLS certification.
• Current Certified Nursing Assistant (CNA) credential in the state of practice for new hires and transfers.
• Skills and abilities typically attained with one year of medical clerical experience, preferably in a hospital or physician office, or prior customer-service experience.
• Excellent organizational skills and effective human-relations and communication skills.
• Working knowledge of medical terminology, computer literacy, and keyboarding skills.
• Depending on department assignment, a minimum score of 85% on an ECG or EEG test, including accurate identification of all lethal cardiac dysrhythmias and epileptiform activity, and completion of an approved basic ECG interpretation course, EEG interpretation course, or on-the-job training.
• For certain specifically identified Banner facilities and programs, an Arizona Fingerprint Clearance Card or State of Arizona Department of Public Safety Level One Fingerprint Clearance Card is required at hire and must be maintained during employment.

Nice To Haves

• Arizona Licensed Nursing Assistant (LNA) licensure.
• Recent healthcare experience.
• Successful completion of an approved unit secretary program.
• Additional related education and/or experience.

Responsibilities

• Assist patients with activities of daily living, including hygiene, mobility, and nutritional intake.
• Collect patient specimens and data, including vital signs, input/output, and other delegated measurements, and document objective data and routine care in medical records.
• Transport patient specimens as needed.
• Recognize and report abnormalities or changes in patients’ health status and responses to treatment to a licensed professional.
• Communicate patient status accurately and completely to other caregivers to promote continuity of care.
• Perform procedures and use equipment as delegated by a licensed professional and consistent with demonstrated competencies and state scope of practice; examples include blood draws, Foley catheter removal, EKGs, and EKG monitoring.
• Provide supplies, support, and assistance to medical staff and patients during unit-specific procedures under direct supervision.
• Perform receptionist and clerical duties and support communication and information flow throughout the department.
• Participate in resolving customer problems or collect information and follow through with the appropriate person.
• Maintain complete patient records, including admission, transfer, and discharge information, progress notes, and consent forms; ensure reports and chart forms are filed or scanned, labeled, and accessible.
• Maintain supplies of frequently used patient education materials and assist with ordering patient specimens.
• May transcribe and process physician orders using the electronic medical record.
• Maintain office, dietary, and medical supplies; complete requisitions and reconcile supply orders upon delivery.
• Monitor and track electronic equipment, including patient ID scanners and laptop computers, and ensure it is accounted for and working.
• Depending on assignment, assist with transporting patients, including pre-operative and immediate post-operative patients to critical care, and participate in OR room turnover.
• Perform work according to applicable policies, procedures, regulatory and accreditation requirements, and professional standards, while providing excellent customer service.

Benefits

• $3,000 sign-on bonus available to new Banner Health certified/licensed CNAs/LNAs, subject to a 12-month commitment.
• Health and financial security benefit options.
• $1/hour weekend shift differential.
• 18% night-shift differential when applicable.
• Self-scheduling tool for shift and weekend coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED