PATIENT CARE TECHNICIAN - 12 West - FT

Carilion Clinic • Roanoke, VA

7d • $17 - $24 • Onsite

About The Position

The Patient Care Technician works on 12 West, a 26-bed telemetry progressive care unit specializing in hospitalist medicine, including stroke and neurology patients. The role provides basic clerical and technical clinical services that support patient care, cleanliness, safety, and comfort through a collaborative, team-oriented approach. The technician provides basic nursing care and performs technical skills for specified age groups according to established standards, while assisting patients with activities of daily living.

The position also supports unit operations, patient flow, admissions, transfers, discharges, communication, supply management, and quality and regulatory activities. Some clinical tasks—including phlebotomy, nonsterile wound care, saline lock replacement or removal, and colostomy bag changes—may be performed when the employee is competency appropriate. The successful candidate must attend mandatory orientation classes during daytime hours, Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks.

Requirements

• High school diploma or GED required.
• No prior experience required.
• If working in a critical access facility, Certified Nursing Assistant certification is required.
• Effective interpersonal, communication, and teamwork skills required.
• Must successfully complete position orientation and competency validation.
• Must be able to attend mandatory daytime orientation classes Monday through Friday, 8 a.m. to 5 p.m., during the first two weeks.

Responsibilities

• Provide basic nursing care and perform technical skills for specified age groups according to established standards.
• Assist patients with activities of daily living.
• Document and report patient observations to licensed staff.
• Transport patients, supplies, specimens, and equipment within the facility.
• Contribute to performance improvement activities and participate in obtaining service line and departmental outcomes.
• Assist with chart audits and participate in unit quality activities.
• Participate in unit activities and organizational councils or committees.
• May lead unit huddles and participate in unit-based interdepartmental patient rounds.
• Support department or unit staff scheduling, including covering lunch assignments.
• Review medical records for outstanding orders and notify nurses of stat orders and medication changes.
• Order, stock, and organize department or unit supplies and equipment.
• Assist with wayfinding, answer phones, and make meaningful connections with patients and visitors.
• Process equipment between patients, including cleaning unit-based equipment and gathering necessary operating supplies.
• Operate and maintain general office equipment.
• Lead timely and comprehensive admission, transfer, and discharge processes with a focus on the patient experience.
• Assist with patient flow using department or unit-specific software and the Intranet; promote process improvement initiatives aligned with unit outcomes and organizational mission.
• Welcome and assist patients and visitors, assist with registration, and role-model service excellence as the face of the unit.
• Receive and screen telephone and patient call-system inquiries, route calls, and accurately take messages.
• Monitor the cleanliness of waiting and break rooms and perform unit safety and environmental rounds with multidisciplinary team members.
• Participate in the sitter process when competencies are appropriate.
• Assist with regulatory compliance, including refrigerator, glucose meter, and equipment-room storage checks and assigned code cart checks.
• May perform phlebotomy, nonsterile wound care dressings, saline lock replacement or removal, and colostomy bag changes when competency appropriate.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years; voluntary 403B.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.
• A $7,500 sign-on bonus is available to external candidates who meet applicable guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED