PATIENT CARE TECHNICIAN - 12 West

Carilion Clinic • Roanoke, VA

5d • Onsite

About The Position

The Patient Care Technician works on 12 West, a 26-bed telemetry progressive care unit specializing in Hospitalist medicine patients, including stroke and neurology patients. The role performs basic clerical and technical clinical services supporting patient care, cleanliness, safety, and comfort, using a collaborative, team-oriented approach.

The technician provides basic nursing care and technical skills for specified age groups, assists patients with activities of daily living, and documents and reports observations to licensed staff. The role also supports unit operations, patient flow, quality and performance improvement, regulatory compliance, and patient and visitor service. Some clinical tasks, such as phlebotomy, nonsterile wound care, saline lock replacement or removal, and colostomy bag changes, may be performed when the employee has the appropriate competencies.

The successful candidate must attend mandatory orientation classes during daytime hours, Monday through Friday, from 8 a.m. to 5 p.m. for the first two weeks.

Requirements

• High school diploma or GED.
• Effective interpersonal, communication, and teamwork skills.
• Successful completion of orientation and competency validation for the position.
• Certified Nursing Assistant credential if working in a critical access facility.
• Ability to attend mandatory daytime orientation classes, Monday through Friday, 8 a.m. to 5 p.m., for the first two weeks.

Responsibilities

• Provide basic nursing care and perform technical skills for specified age groups according to established standards.
• Assist patients with activities of daily living and report and document patient observations to licensed staff.
• Transport patients, supplies, specimens, and equipment within the facility.
• Contribute to performance-improvement activities and participate in unit quality activities, councils, committees, and other unit activities.
• Assist with chart audits and may lead unit huddles or participate in unit-based interdepartmental patient rounds.
• Support unit staff scheduling, including covering lunch assignments.
• Review medical records for outstanding orders and notify the nurse about stat orders and medication changes.
• Order, stock, and organize department or unit supplies and equipment.
• Assist patients and visitors with wayfinding, registration, and other needs; answer phones and help create meaningful connections.
• Clean unit-based equipment between patients and gather supplies needed to operate equipment.
• Operate and maintain general office equipment.
• Support timely admission, transfer, and discharge processes and coordinate patient flow using unit-specific software and the Intranet.
• Promote process-improvement initiatives aligned with unit outcomes and the organization's mission.
• Receive and screen telephone and patient-call-system calls, route calls, and accurately take messages.
• Monitor the cleanliness of waiting and break rooms and perform safety and environmental rounds with unit and multidisciplinary team members.
• Participate in the sitter process when competencies allow.
• Assist with regulatory compliance, including assigned checks and monitoring of refrigerators, glucose meters, equipment rooms, and code carts.
• Perform phlebotomy, nonsterile wound-care dressings, saline lock replacement or removal, or colostomy bag changes when competency appropriate.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years.
• Voluntary 403(b) plan.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.
• A $7,500 sign-on bonus is available to eligible external candidates who meet applicable guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED