Patient Care Technician (PCT) - Multi-Specialty Telemetry Unit (MSTU) - St Francis Medical Center

Bon Secours Mercy Health • Richmond, VA

3d • Onsite

About The Position

The Patient Care Technician (PCT) provides direct patient care under the guidance of a Registered Nurse or designated healthcare professional, following applicable federal, state, and local regulations and organizational policies, procedures, and guidelines. The position is in the Combined Med/Surg 1 department at St. Francis Medical Center in Richmond, Virginia, and is scheduled for 36 hours per week on days/afternoons.

The PCT provides basic care and comfort, measures vital signs, assists with personal care, hygiene, feeding, hydration, nutrition, elimination, ambulation, and mobility, and performs unit-based specialty duties. The role supports patient independence and safety through appropriate transfer techniques and individualized care. The PCT communicates patient changes and concerns to nurses, documents care accurately and promptly when applicable, provides customer service to patients, families, visitors, and employees, and shares pertinent information during hand-offs. Delegated tasks may be performed after competency has been validated.

Applicants must meet one of the listed education, training, certification, or experience pathways for the applicable location and must complete the RSF PCT Training Program when required. Relevant recent clinical experience is preferred. BLS certification requirements vary by Bon Secours location; for RSFH, American Heart Association BLS for Healthcare Providers is required before hire, while for BSMH it is preferred upon hire and must be obtained from an approved source before direct patient care.

Requirements

• Meet one of the applicable required pathways: successful completion of a nursing aide training program; STNA, CNA, or other nurse aide testing/certification as specified for the location; completion of one clinical nursing course and one clinical rotation in a nursing degree program; or one year of relevant clinical-setting experience.
• For the stated RSF teammate pathway, be a graduate of an accredited high school or hold a GED equivalency and be a current Roper St. Francis teammate; successfully complete the RSF PCT Training Program upon hire.
• For the stated CMA pathway, be a graduate of an accredited high school or hold a GED equivalency and have current Certified Medical Assistant (CMA) certification; successfully complete the RSF PCT Training Program upon hire.
• For the stated degree pathway, be currently enrolled in or have graduated from an associate’s or bachelor’s degree program in any field; no experience is required, and the RSF PCT Training Program must be completed upon hire.
• Meet applicable BLS requirements: American Heart Association BLS for Healthcare Providers before hire at RSFH; at BSMH, BLS is preferred upon hire and must be obtained from an approved source before direct patient care.
• Clearly communicate with other members of the healthcare team and understand and follow their directions.
• Know and follow patient and healthcare safety standards, including fall prevention, skin-breakdown prevention, suicide prevention, and environment-of-care practices.
• Understand infection prevention and transmission-based precautions.
• Understand clerical duties and office-based technology.
• Work effectively as part of a team.
• Collect and document patient data, including vital signs, intake and output, and changes in patient condition.
• Provide basic hygiene and activities-of-daily-living care.
• Assist with feeding, hydration, and nutrition; bowel and bladder elimination; and ambulation and patient mobility.
• Use clinical technology and escalate concerns through the chain of command.
• Demonstrate a compassionate, relationship-based approach to care and accountability for completing assigned tasks.

Nice To Haves

• Recent experience in acute care, a physician’s office, home health/hospice, or a long-term care facility, preferably in the setting for which the applicant is applying.
• EPIC Electronic Health Record (EHR) training.

Responsibilities

• Provide basic patient care, including comfort, vital-sign measurement, personal care, and hygiene.
• Assist with mobility and perform unit-based specialty duties.
• Act as a liaison between patients and nurses by reporting changes and concerns.
• Provide customer service to patients, patients’ families, visitors, and employees.
• Document patient care accurately, precisely, and promptly when applicable.
• Participate in hand-offs and report pertinent patient and departmental information when arriving and leaving.
• Perform delegated tasks after competency has been validated.
• Mobilize patients using therapeutic transfer techniques that promote independence and safety.
• Encourage patients to complete tasks as independently as possible.
• Individualize care based on patients’ interests and hobbies.
• Assist with feeding, hydration, nutrition, bowel and bladder elimination, ambulation, and activities of daily living.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED