Patient Care Technician/Senior Nursing Attendant - Med Surg, Full-Time, Evenings

NYU Langone Health • Village of Mineola, NY

13h • Onsite

About The Position

NYU Langone Hospital—Long Island is hiring a Patient Care Technician/Senior Nursing Attendant for its Med Surg team. The role assists professional nurses in caring for patients and families by completing assigned patient-care tasks. The successful candidate provides competent, safe, and compassionate care, with an understanding of the challenges associated with hospitalization, procedures, and diagnostic testing. The role also supports the unit by maintaining the safety and availability of supplies and equipment, keeping the environment clean and orderly, and demonstrating NYU Langone Health Core Values in all aspects of job performance.

The position involves supporting patient safety, comfort, personal care, and activity; assisting with admissions, transfers, and discharges; carrying out assigned clinical tasks such as phlebotomy, glucose fingersticks, and electrocardiograms; and communicating observations to the responsible professional nurse. The employee works collaboratively with patients, families, nurses, and other members of the healthcare team, and may assist in emergencies and other unit activities as directed.

Requirements

• High school diploma or equivalent.
• For the Patient Care Technician pathway, one of the following: graduation from a PCT program and at least 6 months of hospital experience; graduation from a CNA program, completion of EKG and phlebotomy courses, eligibility for PCT certification, and at least 6 months of hospital experience; or PCT certification through the National Healthcareer Association (NHA) and at least 6 months of hospital experience.
• For the Senior Nursing Attendant pathway, graduation from a Certified Nursing Attendant program, CNA certification, and at least 6 months of relevant experience.
• BLS or Heartsaver CPR/AED certification issued by the American Heart Association, required upon entry to the position.
• Complete the PCT online program within 3 months of hire.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of another language is an asset.

Responsibilities

• Demonstrate and incorporate NYU Langone Health Core Values into job performance.
• Respect patient confidentiality, privacy, dignity, and rights.
• Be accountable for supplies, equipment, and environmental support.
• Assist with collecting data for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist nurses in reviewing patient and family responses and satisfaction and in developing corrective action plans.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek learning resources for identified needs.
• Participate in orienting other patient care technicians, unit meetings, and conferences.
• Complete annual mandatory education requirements for patient care technicians.
• Recognize the needs and behaviors of patients from different age groups and cultures.
• Support unit activities and assist in emergency situations as directed.
• Use specialized skills and safety practices for assigned patient-care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with data collection and assigned activities, patient and family safety and comfort, and admission, transfer, and discharge procedures.
• Communicate responsiveness and support to patients, families, and staff, verbally and nonverbally.
• Observe patients’ general behavior and report observations to the assigned registered nurse.
• Conduct safety observations for patients on continuous observation or in restraints, according to policy and direction.
• Assist patients with activities as applicable and complete responsibilities delegated by the registered nurse.
• Use clear, caring, and respectful communication and function as a respectful member of the healthcare team.
• Answer call lights promptly, assist with patient personal-care and activity requests, and refer requests outside the technician’s role to the assigned professional nurse.
• Report patient observations to the professional nurse responsible for the patient during the shift and respond to tasks delegated by registered professional nurses.
• Protect patients’ personal property and handle valuables according to hospital procedure.
• Maintain nursing-unit cleanliness as appropriate to the position, including areas such as utility rooms and unit refrigerators.
• Provide direct assistance to healthcare team members, including nurses, physicians, nursing attendants, unit clerks, escort, dietary, and other healthcare employees.
• Help prepare patients for scheduled appointments, including placing them on stretchers or in wheelchairs.
• Run errands to other departments, including delivering specimens and equipment.
• Keep patient environments, equipment, care areas, and units clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED