PCT III, Health Alliance Clinton, Emergency Department, 32 Hours, 7a-3:30p

UMass Memorial Health•Leominster, MA

1d•Onsite

About The Position

The Patient Care Technician III (PCT III) works under the direction of an appropriate licensed clinician and according to unit-specific standards. The position provides care to meet patients’ personal needs and comfort and assists the healthcare team. The PCT III serves patients, nurses, physicians, and other colleagues and brings an additional skill set associated with unit secretary duties, telemetry monitoring, remote video monitoring, or work in designated specialty areas. This position is in the Emergency Department at Health Alliance Clinton. The PCT III communicates patient observations and changes to the RN, provides assigned observation of high-risk patients, supports a safe environment, and assists with activities of daily living and patient mobility. The role also includes taking and recording vital signs and measurements, performing EKGs and point-of-care tests, collecting specimens, assisting with treatments and procedures, documenting intake and output, replenishing supplies, and carrying out other unit-specific tasks. This position is scheduled for 32 hours, with a day shift of 7:00 a.m. to 3:30 p.m. The schedule includes every other weekend and every other holiday. The listed hiring range is $15.00–$26.42 based on a full-time schedule of 40 hours per week; part-time compensation is prorated based on scheduled hours and other factors. A signing bonus may be available, with eligibility confirmed during the interview process. The position works indoors in a patient-care environment. It involves standing and walking most of the time, frequent bending, and potentially pushing heavy equipment. The employee must be able to lift up to 50 pounds and have the dexterity, hearing, and vision needed to adjust equipment and observe and describe patient conditions.

Requirements

Minimum high school education or GED.
Current Basic Life Support certification.
Demonstrated competency attainment at the PCT II level, or one year of acute-care or hospital experience, or one year of EMT/Paramedic experience.
Ability to read, write, and communicate in English clearly and concisely.
Knowledge of medical terminology.
Computer skills.
Strong interpersonal skills to gather information, build collaborative working relationships, and provide exceptional service to patients.
Problem-solving ability for routine situations and willingness to request assistance when additional direction is needed.
Ability to remain calm under stress or in emergency situations.
Ability to lift up to 50 pounds.
Hand dexterity, hearing, and vision sufficient to take direction from patients or providers, adjust equipment, and observe and describe patient observations.
Ability to work indoors in a patient-care environment, standing and walking most of the time, with frequent bending and possible pushing of heavy equipment.

Responsibilities

Communicate clearly and promptly with the RN about patient observations and changes, including changes in skin condition, vital signs, or mental status.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Help maintain a safe environment, use de-escalation interventions, and participate in restraints in accordance with training and direction when de-escalation is unsuccessful.
Assist patients with activities of daily living, including hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using proper safety techniques and body mechanics.
Perform patient safety checks, use directed fall-prevention strategies, and follow restraint policy standards when caring for restrained patients.
Take and record vital signs, and measure and record patients’ height and weight.
Perform EKGs, point-of-care tests, and bladder scans according to hospital standards; collect, label, and prepare specimens for laboratory transport.
Perform phlebotomy in designated locations.
Respond sensitively to patients’ needs, provide information, and build positive rapport and relationships.
Perform unit-specific procedures such as changing telemetry batteries, checking equipment, cleaning equipment between patients, and storing supplies properly.
Assist an RN or Licensed Independent Practitioner with treatments and procedures by preparing patients, obtaining and setting up equipment and supplies, positioning patients, providing emotional support, using sterile technique when indicated, and cleaning up afterward.
Observe, measure, and record oral food and fluid intake; set up full-strength tube-feeding solutions and refill feeding bags as directed; empty and record approved output; and perform directed ostomy care for established ostomates.
Answer telephones using appropriate etiquette, take and relay messages, and use department communication systems such as pagers and intercoms.
Replenish patient and unit supplies and equipment.
Keep up to date with hospital and unit changes by reviewing communication materials and regularly reading and responding to UMMHC emails.
Comply with departmental policies, procedures, objectives, and health and safety requirements.
Attend required or directed meetings, conferences, and seminars, and apply quality improvement in daily work.
Demonstrate respect for diverse views and contribute to a professional, tolerant, civil, and accepting environment.
Maintain regular, reliable, and predictable attendance and perform other similar duties as required or directed.