PCT III, Health Alliance Clinton, Emergency Department, 32 Hours, 11p-7:30a

UMass Memorial Health•Clinton, MA

1d•Onsite

About The Position

The Patient Care Technician III (PCT III) works under the direction of an appropriate licensed clinician and follows unit-specific standards to provide patient care that meets patients’ personal needs and comfort. The role assists the healthcare team and serves patients, nurses, physicians, and colleagues who support care delivery. PCT III roles include additional specialty duties for positions such as Emergency Department, ICU, Dialysis, unit secretary, telemetry monitoring, and remote video monitoring. This position is in the Emergency Department at Health Alliance Clinton. The PCT III communicates patient observations and changes to the RN, supports patient safety, assists with daily living activities, takes and records measurements, performs designated tests and procedures, and helps clinicians with treatments. The position also involves maintaining supplies and equipment, communicating with patients and staff, and complying with departmental and organizational policies. Work takes place indoors in a patient care environment and involves standing and walking most of the time, frequent bending, and potentially pushing heavy equipment.

Requirements

High school education or GED.
Current Basic Life Support certification.
Demonstrated competency attainment at the PCT II level, or one year of acute care/hospital experience, or one year of EMT Paramedic experience.
Ability to read, write, and communicate in English clearly and concisely.
Medical terminology knowledge.
Computer skills.
Strong interpersonal skills to gather information, build collaborative working relationships, and provide exceptional patient service.
Problem-solving ability for routine situations and willingness to seek assistance when additional direction is needed.
Ability to remain calm under stress or in emergencies.
Ability to work indoors in a patient care environment; hand dexterity, hearing, and vision sufficient to take direction, adjust equipment, and observe and describe patient conditions.
Ability to lift up to 50 pounds; tolerate heavy work demands, standing and walking most of the time, frequent bending, and possible pushing of heavy equipment.

Responsibilities

Communicate timely observations and changes in patients’ conditions to the RN, including changes in skin condition, vital signs, or mental status.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Help maintain a safe environment, use de-escalation interventions, and participate in restraints as directed and in accordance with training and policy.
Assist patients with activities of daily living, including hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using proper safety techniques and body mechanics.
Perform patient safety checks, use fall-prevention interventions as directed, and follow restraint policy when caring for restrained patients.
Take and record vital signs and measure and record patients’ height and weight.
Perform EKGs, point-of-care tests, and bladder scans according to hospital standards; collect, label, and prepare specimens for laboratory transport.
Perform phlebotomy in designated locations.
Respond sensitively to patients’ needs, provide information, and build positive rapport and relationships.
Perform unit-specific procedures, such as changing telemetry batteries, checking equipment, cleaning equipment between patients, and storing supplies properly.
Assist an RN or Licensed Independent Practitioner with treatments and procedures by preparing patients, obtaining and setting up equipment and supplies, using sterile technique when indicated, helping position patients, providing emotional support, and cleaning up afterward.
Observe, measure, and record oral food and fluid intake; set up full-strength tube-feeding solutions and refill feeding bags as directed; empty and record approved outputs; and perform directed ostomy care for established ostomate patients.
Answer telephone calls using appropriate etiquette, take and relay messages, and use departmental communication systems such as pagers and intercoms.
Replenish patient and unit supplies and equipment.
Keep current with hospital and unit changes by reviewing posted communications and regularly reading and responding to UMMHC emails.
Perform Emergency Department-specific PCT III duties.
Comply with departmental policies, procedures, and objectives; attend required meetings and educational events; apply quality improvement practices; and comply with health and safety requirements.
Demonstrate respect for diverse views and contribute to a professional, tolerant, civil, and accepting environment.
Maintain regular, reliable, and predictable attendance and perform other similar duties as required or directed.