Patient Care Technician I - Hickman Hospital - MedSurg

ProMedica•Adrian, MN

2d•Onsite

About The Position

A Patient Care Technician (PCT) at ProMedica plays a vital role in patient health and safety. The PCT provides direct patient-care support and clerical services to the health care team while following applicable standards, procedures, and policies. The position interacts with patients, visitors, and coworkers as an ambassador for ProMedica. The PCT assists with examinations, procedures, patient data collection, and other direct-care processes. The role also maintains appropriate stocks of supplies and equipment and helps ensure equipment is functioning properly. Administrative and operational duties include scheduling procedures; coordinating admissions, discharges, and transfers; answering phones, taking messages, and directing calls; and delivering specimens, documents, and other items. The PCT provides age-appropriate care under the coordination and delegation of licensed nursing personnel. The role collects patient data as directed and reports abnormal vital signs, symptoms, changes in condition, patient events, and responses to treatment. The PCT supports patients’ families and significant others, prepares patients physically and psychologically for treatments and procedures, collaborates with the health care team and physician offices, and organizes and prioritizes clerical activities to facilitate efficient patient services.

Requirements

High school graduate or equivalent.
BLS certification within six months of hire.
Able to read, write, and speak English.
Excellent communication skills and telephone etiquette.
Ability to perform basic math and use basic computer skills.
Ability to deal effectively with a changing environment and be open to new ideas.
Ability to function quickly in stressful situations.
Previous experience as a nursing assistant or proof of satisfactory completion of a nursing assistant program within the last two years.

Nice To Haves

Experience as a unit clerk in an acute care environment.

Responsibilities

Provide age-appropriate care as coordinated and delegated by licensed nursing personnel.
Collect patient data as directed and report abnormal vital signs, symptoms, condition changes, patient events, and responses to treatment to licensed nursing personnel.
Provide guest relations, appropriately handle phone inquiries, and support families and significant others.
Collaborate with the health care team and physician offices to promote continuity of patient care.
Organize, prioritize, and perform clerical activities to facilitate prompt and efficient patient services.
Assist in preparing patients physically and psychologically for treatments, procedures, and studies.
Maintain inventory and par levels for special equipment and supplies.
Assist with examinations, procedures, and other processes related to direct patient care.
Schedule procedures and coordinate patient admission, discharge, and transfer processes.
Answer phones, take messages, direct calls, and deliver specimens, documents, and other items.
Perform other job-related duties as indicated.