About The Position

The Patient Care Technician (PCT) provides designated direct and indirect patient care activities under the direction and supervision of licensed clinical team members. The role supports patient- and family-centered care, respects each individual’s uniqueness, and addresses patients’ physiological, emotional, and social needs. The PCT may collaborate with clinical departments and designated staff at a patient’s site to facilitate telehealth encounters between patients and providers. The position may also involve serving as a virtual safety associate and facilitating clinical examinations under the direction of a distant provider. This can include using peripheral devices, video-conferencing equipment, and software to support a comprehensive virtual care encounter.

Requirements

  • High school diploma or GED.
  • Knowledge of medical terminology, patient care needs, and the PCT’s role on the interprofessional team.
  • Ability to complete delegated tasks within the scope of the role.
  • Knowledge of personal care and hygiene and the ability to apply it to support patients’ quality of life.
  • Knowledge of risks faced by patients in a healthcare environment and ability to take steps to reduce those risks.
  • Ability to convey respect and collaborate with patients, families, and designated care partners.
  • Knowledge of people with diverse backgrounds and ability to convey respect and connect effectively.
  • Understanding of effective communication concepts, tools, and techniques, with the ability to transmit, receive, and accurately interpret information and needs using appropriate communication behaviors.
  • Ability to use partnership-oriented language with patients and families and engage them in their health and healthcare.
  • BLS (Basic Life Support) certification from the American Heart Association upon hire.
  • Ability to lift and carry 40–50 pounds; push and pull patients on beds or stretchers; perform lateral transfers; and stand or walk frequently to continuously. Role-specific activities may include kneeling, bending, squatting, and performing CPR.

Responsibilities

  • Communicate with and support the interprofessional team, patients, families, and designated care partners.
  • Perform validated and designated direct and indirect patient care activities under the direction of licensed clinical team members.
  • Promote and maintain a safe patient care environment.
  • Help maintain supplies and equipment to support efficient unit operations.
  • Conduct assigned patient rounds, anticipate patient needs, and respond promptly to patient call lights or pages.
  • Serve as a virtual safety associate when assigned based on campus needs.
  • Facilitate clinical examinations under the direction of a distant provider, using required peripheral devices, technology, and software to support virtual care encounters.

Benefits

  • Medical insurance, including prescription coverage
  • Supplemental insurance
  • Dental insurance
  • Vision insurance
  • Life and AD&D insurance
  • Short- and long-term disability insurance
  • Flexible spending accounts
  • Retirement plans
  • Tuition assistance
  • Voluntary benefits, including access to group insurance rates and discounts
  • Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
  • Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time
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