Patient Care Support Services Assistant

By the Bay Health•Sonoma, CA

22d•$25 - $26•Onsite

About The Position

By The Bay Health is a non-profit established in 1975 that provides Skilled Home Health Care, Palliative Care, Adult Hospice Care, and Pediatric Care. The Patient Care Support Services Assistant supports the Patient Care Support Services Manager by maintaining patient records and providing administrative support in compliance with organizational policies and procedures and applicable laws and regulations. This is a full-time, on-site position in Sonoma, with occasional travel to the Larkspur office as needed. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., and includes weekend and holiday rotations. The position offers competitive pay, benefits, and a supportive work environment. By The Bay Health follows CDPH vaccine requirements for healthcare personnel.

Requirements

High school diploma or GED; alternatively, three months of related experience and/or training, or an equivalent combination of education and experience.
At least one year of experience performing clerical or administrative tasks, preferably in a healthcare setting.

Nice To Haves

Clerical or administrative experience in a healthcare setting.

Responsibilities

Triage incoming calls from prospective and current patients, caregivers, members of the medical community, staff, and the public, and promptly and courteously direct calls to the appropriate staff member.
Conduct daily chart audits by running and reviewing Epic, Excel, and PCSS Admit reports for patients from admission through discharge, ensuring accuracy and coordinating with internal departments, individual staff members, the external medical community, and vendors.
Collect and distribute interoffice mail.
Facilitate outgoing mail using the USPS mailing system.
Assist the PCSS Manager with special projects as requested.
Maintain patient records and provide administrative support in accordance with organizational policies, procedures, and applicable laws and regulations.