Patient Care Director, BCH Acute Care & Support Services

University of California, San Francisco•Oakland, CA

About The Position

Under the general direction of the Associate Chief Nurse Officer (ACNO), the Patient Care Director supervises Unit Directors and teams within Pediatric Acute Care & Support Services. The role works closely with nursing colleagues, department chairs, medical directors, and medical staff for assigned services. Departmental oversight includes pediatric Hematology/Oncology, Bone Marrow Transplant, Medical, Surgical inpatient, and rehabilitation inpatient services, along with collaboration across clinical and administrative departments and the broader clinical enterprise. The Patient Care Director participates with leaders at all levels to develop short- and long-term strategies supporting the nursing workforce and patient care outcomes. The role fosters change-management skills among direct-report leaders, represents nursing on cross-functional committees, and maintains an external presence in the community and professional organizations. It oversees multiple large departments and ensures nursing care aligns with internal policies and external regulations. Benioff Children’s Hospital Oakland (BCHOAK), part of the UC Health System, provides complex tertiary pediatric care through a Family Center Care model and serves as a regional referral center for Northern California. The Patient Care Director leads care in the Acute Care setting, with patient safety at the center of continuous improvement efforts.

Requirements

Bachelor’s Degree or Master’s Degree in Nursing required; a Master’s Degree in Nursing or a relevant area is specified.
Registered Nurse in the State of California.
Current American Heart Association CPR certification.
At least five years of nursing management and leadership experience in a large, academic, complex, and highly matrixed healthcare organization.
Knowledge of and experience with the American Nurses Credential Center (ANCC) Magnet journey and process.
Advanced knowledge of hospital operations in a multi-hospital setting and of appropriate professional standards for the multidisciplinary team.
Advanced communication and interpersonal skills to promote shared governance among multiple disciplines.
Ability to motivate and engage staff at all levels regarding patient-care programs, strategies, and organizational mission and values.
Advanced leadership and demonstrated fiscal and operations management skills.
Ability to develop nurse leaders in adopting and promoting a shared-governance model of collaboration.
In-depth knowledge of relevant regulatory requirements and legislative, accreditation, licensing, and compliance environments.

Nice To Haves

American Heart Association PALS Certification in a relevant area.
Ability to develop a systems strategic plan and implement that vision across a large, complex organization.
Experience with LEAN methodologies and/or knowledge and support of Lean Management principles.
Ability to engage in professional nursing associations, academic nursing partnerships, and the nursing community to represent UCSF Nursing Services.

Responsibilities

Provide strategic and operational planning for staffing, fiscal, and material resources.
Participate in developing and implementing new systems, policies, and programs.
Ensure compliance with agency regulations and professional standards.
Participate in system-wide committees and strategic planning with senior leadership to develop plans and systems for coordinating or integrating care across patient populations and services.
Participate in professional associations and community activities, and engage with elected officials to share perspectives on healthcare needs affecting patients and families.
Ensure ongoing mentorship and relevant leadership and professional development programs for nurse leaders.
Work with senior leaders to develop a succession-planning pipeline for nurse leadership.
Develop, implement, and monitor short- and long-range financial plans for patient care services.
Collaborate with senior management on fiscal-planning proposals.
Develop managers and staff to incorporate and use a shared-governance structure.
Ensure patient-care environments support a shared voice in nursing practice and the exchange of ideas to improve nursing and patient-care outcomes.
Ensure development of core competencies, assessment plans, and tools.
Work with clinical educators and subordinate management to evaluate nursing-care competencies and ensure alignment with organizational strategic goals.
Provide employee professional-growth opportunities and promote a culture open to change, teamwork, and collaboration.
Oversee development of business plans for introducing new and evolving patient-care technologies in accordance with best practices.
Forecast workforce-planning and talent-development needs.
Assist in developing annual staffing plans based on organizational strategy, patient acuity, benchmarks, and staffing data.
Allocate resources efficiently in alignment with quality objectives.
Provide guidance on bargaining-unit issues and contract negotiations for nursing and patient-care services.
Facilitate and oversee resolution of issues and consistency of approach on matters affecting the organization overall.
Supervise Unit Directors and teams across Pediatric Acute Care & Support Services.
Represent nursing on cross-functional committees and represent UCSF Health for specified projects or activities involving BCHOAK administration, local hospitals, or community agencies.