Patient Care Director, BCH Acute Care & Support Services
About The Position
Under the general direction of the Associate Chief Nurse Officer (ACNO), the Patient Care Director (PCD) supervises Unit Directors and teams within Pediatric Acute Care & Support Services. The director works closely with nursing colleagues, department chairs, medical directors, and medical staff for assigned services. Departmental oversight includes pediatric hematology/oncology, bone marrow transplant, medical and surgical inpatient care, and inpatient rehabilitation. The PCD also collaborates with Child Life, Case Management, Social Work, Human Resources, Employee and Labor Relations, Ambulatory Services, Facilities, Materials Management, Finance, Information Systems, Planning and Marketing, and the Medical Group. The position may represent UCSF Health on projects or activities involving Benioff Children’s Hospital Oakland administration at other local hospitals or community agencies. This role partners with leaders at all levels to develop short- and long-term strategies supporting the nursing workforce and patient care outcomes. The PCD fosters change-management skills among direct-reporting leaders to promote an agile and flexible workforce, represents nursing on cross-functional committees, and maintains an external presence in the community and professional organizations. The director oversees multiple large departments and ensures nursing care aligns with internal policy and external regulations. Benioff Children’s Hospital Oakland (BCHOAK), part of the UC Health System, provides complex tertiary pediatric care through a Family Center Care model. As a regional referral center for Northern California, BCHOAK emphasizes patient safety and continued improvement. The Pediatric Acute Care Patient Care Director leads care provided to patients and families in the acute care setting.
Requirements
- Bachelor’s degree or master’s degree in nursing required; a master’s degree in nursing or a relevant area is specified.
- Registered Nurse license in the State of California.
- Current American Heart Association CPR certification.
- At least five years of nursing management and leadership experience in a large, academic, complex, highly matrixed healthcare organization.
- Knowledge of and experience with the American Nurses Credentialing Center (ANCC) Magnet journey and process.
- Advanced knowledge of hospital operations in a multi-hospital setting and of appropriate professional standards for the multidisciplinary team.
- Advanced communication and interpersonal skills to promote shared governance among multiple disciplines.
- Ability to motivate and engage staff at all levels around patient care programs, strategies, and organizational mission and values.
- Advanced leadership and demonstrated fiscal and operations management skills.
- Ability to develop nurse leaders in adopting and promoting a collaborative shared-governance model.
- In-depth knowledge of relevant regulatory requirements and legislative, accreditation, licensing, and compliance environments.
Nice To Haves
- American Heart Association PALS.
- Certification in a relevant area.
- Ability to develop a systems strategic plan and implement that vision across a large, complex organization.
- Experience with LEAN methodologies and/or knowledge of and support for Lean Management principles.
- Ability to engage in professional nursing associations, academic nursing partnerships, and the nursing community to represent UCSF Nursing Services.
Responsibilities
- Provide strategic and operational planning for staffing, fiscal, and material resources.
- Participate in developing and implementing new systems, policies, and programs.
- Ensure compliance with agency regulations and professional standards.
- Participate in system-wide committees and strategic planning with senior leaders across services to coordinate or integrate care for patient populations across the medical center or health system.
- Participate in professional associations and community engagement, including with elected officials, to share perspectives on patients’ and families’ healthcare needs.
- Ensure ongoing mentorship and relevant leadership and professional development programs for nurse leaders.
- Work with senior leaders to develop a succession-planning pipeline for nurse leadership.
- Develop, implement, and monitor short- and long-range financial plans for patient care services.
- Collaborate with senior management on fiscal planning proposals.
- Develop managers and staff to incorporate and use a shared governance structure.
- Ensure patient care unit environments support shared input into nursing practice and the exchange of ideas to improve nursing and patient care outcomes.
- Ensure development of core competencies, assessment plans, and tools.
- Work with clinical educators and subordinate management to evaluate nursing care competencies and ensure alignment with organizational strategic goals.
- Provide employee professional growth opportunities and promote a culture open to change, teamwork, and collaboration.
- Oversee development of business plans for introducing new and evolving patient-care technologies in accordance with best practices.
- Forecast workforce-planning and talent-development needs.
- Assist in developing annual staffing plans based on organizational strategy, patient acuity, benchmarks, and staffing data.
- Allocate resources efficiently in alignment with quality objectives.
- Provide guidance on bargaining-unit issues and contract negotiations affecting nursing and patient care services.
- Facilitate and oversee resolution of issues and consistency in approaches to matters affecting the organization overall.
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What This Job Offers
Job Type
Full-time
Career Level
Director
