Patient Care Specialist (Medical Assistant)

Planned Parenthood CWNY•Canandaigua, NY

4d•$21 - $24•Onsite

About The Position

The Patient Care Specialist takes a lead role working with health center staff to provide patient education and counseling and support health center services. The role helps ensure patients receive professional services in a prompt, courteous, confidential, and caring manner. Responsibilities include managing patient intake and registration; recording information in the Electronic Health Record; performing routine tests; supporting clinicians during exams; preparing and maintaining exam rooms; preparing specimens; assisting in surgical abortion service areas; and coordinating referrals, calls, and follow-up appointments. The position also provides patient services such as scheduling, insurance and program eligibility assistance, payment collection, and accurate handling of visit and billing information. The Patient Care Specialist performs clerical and inventory duties, supports agency compliance and quality initiatives, may travel to other sites as directed, and assists with training new staff. This is a full-time, 40-hour-per-week role, generally scheduled Monday through Friday with occasional evenings and weekends.

Requirements

High school diploma or GED preferred, or an equivalent combination of education and experience.
Two to four years of experience in a clinical role.
Ability to handle client information discreetly.
Organization, prioritization, and multitasking skills.
Excellent verbal and written communication and customer service skills.
Ability to work cooperatively with staff in a fast-paced environment and manage multiple priorities.
Basic Microsoft Office and email skills; Electronic Health Record experience is strongly preferred.
Ability to work a flexible schedule and travel to multiple sites as needed.
Commitment to PPCWNY's mission, vision, and values and to serving a wide range of clients.
Ability to lift 25 pounds with or without an accommodation.
Sufficient mobility to perform the essential functions with or without an accommodation.
Ability to travel to agency locations as assigned.

Nice To Haves

Medical Assistant certification.
Customer service experience.
Experience delivering care and services to diverse service populations.
Proficiency in two or more languages.

Responsibilities

Manage patient intake, including greeting patients, identifying the reason for visits, verifying demographic information and insurance, checking patients in and out of the EHR, and assisting with forms and releases.
Verify insurance eligibility and coverage before services are provided.
Record patient information accurately in the Electronic Health Record, including vital signs and medical, family, and social history.
Perform routine tests as ordered, including pregnancy and HIV tests, blood draws, urine specimen collection, and urine dips.
Support clinicians in exam rooms by providing patient support, comfort measures, counseling, basic education, and information.
Prepare, set up, clean, break down, and store exam rooms, supplies, equipment, and documentation.
Update health center reference materials annually to ensure accuracy and consistency with PPFA Medical Standards and Guidelines.
Prepare specimens for laboratory pickup.
Assist in surgical abortion service areas, including products of conception, recovery room, and procedure room support.
Assist with referrals, phone calls, reports, and follow-up appointment scheduling within PPCWNY protocol guidelines.
Perform POC duties according to policy and procedure.
Answer, screen, and refer telephone calls and record and deliver messages.
Maintain a clean, organized work area and protect patient confidentiality in accordance with HIPAA requirements.
Schedule, confirm, and reschedule patient appointments.
Use Phreesia to check in and register patients.
Assess patients for placement on a Discount Fee Schedule and request and document income information.
Screen patients for grants and other payment sources, including Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit Program.
Assist patients with insurance forms and required program eligibility documentation.
Collect payments, explain outstanding financial responsibility, verify payment cards and checks, and provide receipts.
Provide emergency contraceptives and birth control to walk-in patients seeking supply sales, according to policy and procedure.
Review charges for completeness and accuracy and enter client visit record data into EPM.
Follow cash-handling procedures.
Provide excellent customer service to patients and visitors.
Perform clerical duties such as copying, locating charts, faxing and scanning records, mailing, and completing forms.
Conduct monthly inventory and order supplies as needed.
Travel to other sites to provide coverage as directed by Health Center Leadership.
Participate in and adhere to agency compliance, Quality, and Risk Management programs and affiliate initiatives.
Work individually and jointly toward productivity, customer service, and capacity goals.
Assist with training new Patient Services Specialists and Patient Care Assistants to support cross-training across health center programs and services.
Complete other projects as assigned by the Health Center Manager, Nurse, or Director of Health Center Operations.
Show respect for differences in backgrounds, lifestyles, viewpoints, and needs.