Patient Care Specialist
About The Position
The Patient Care Specialist facilitates an excellent patient experience and supports clinic operations for an assigned prosthetics and/or orthotics medical practice. The role includes greeting and registering patients, maintaining complete chart documentation, and supporting clinical and technical staff. The position also supports day-to-day administrative and patient-care operations, including scheduling, insurance verification, preparing patient-care areas, and maintaining patient records in the electronic medical record. The employee helps foster relationships with referral sources and maintains professional relationships with patients and colleagues.
Requirements
- High school diploma or GED equivalent.
- Excellent interpersonal skills and the ability to communicate tactfully and knowledgeably with patients, physicians, and coworkers in a service-oriented manner.
- Attention to detail.
- Competence in ethical conduct, problem solving and analysis, communication, and computer use.
Nice To Haves
- One to two years of medical office experience using EMR systems, or an equivalent skill set.
- Experience working in the healthcare industry.
Responsibilities
- Answer telephone inquiries, direct callers to appropriate personnel, or initiate triage emails for clinical personnel.
- Schedule appointments and verify and update patient demographics, referral sources, and insurance information in the EMR.
- Obtain insurance cards, drivers’ licenses, and other documentation from referral sources, and scan relevant items into the EMR.
- Maintain complete patient records in the EMR in accordance with company policies.
- Request documentation from physicians and other healthcare providers and ensure it is included in the patient record before product delivery and claim submission.
- Verify patient insurance benefits, explain relevant payment and billing or collection policies, and collect patient responsibility payments.
- Maintain a clean, orderly, and safe environment for patients and visitors, following applicable infection-control and safety procedures.
- Take patient height and weight and review relevant medical history with patients.
- Prepare treatment rooms and patient-care areas.
- Provide administrative support to the practice as needed.
- Promote a paperless work environment and effective use of technology-based processes.
- Assist with marketing efforts to build relationships with local referral sources.
- Maintain professional relationships with patients, referral sources, and clinical and non-clinical employees.
- Maintain product and administrative knowledge by participating in ongoing training and development courses.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision benefits.
- 401(k) retirement plan with employer matching contribution.
- Eight paid holidays.
- Thirteen vacation days, a birthday day, and two volunteer days.
- Eight sick days within the first year of employment.
- Paid parental bonding.
- Tailored onboarding and a buddy system.
- Continuous learning through e-learning, training, and language courses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
