Patient Care Specialist

Sentara Health•South Boston, VA

8d•$22 - $32•Onsite

About The Position

Sentara Behavioral Health Services is hiring a full-time Patient Care Specialist in South Boston, Virginia. The role provides non-clinical support in a physician’s office and helps ensure an excellent patient experience by performing complex administrative tasks that support patient care delivery. Clinic hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., on the day shift. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The position works as part of a team focused on providing the best care for patients.

Requirements

High school diploma required.
Three years of customer service experience required.
One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.

Nice To Haves

An associate-level degree or higher may be considered in lieu of the required experience.

Responsibilities

Provide non-clinical support within a physician’s office.
Perform complex administrative tasks to support patient care delivery and ensure an excellent patient experience.
Answer phones.
Schedule appointments.
Answer patient questions.

Benefits

Medical, dental, and vision insurance.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Paid time off and sick leave.
Paid parental and family caregiver leave.
Emergency backup care.
Long-term and short-term disability and critical illness plans.
Life insurance.
401(k)/403(b) with employer match.
Tuition assistance of up to $5,250 per year and discounted educational opportunities through Guild Education.
Student debt pay down up to $10,000.
Pet insurance.
Legal resources plan.
Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria.
Paid holidays.
Educational assistance or student loan repayment.
Paid military leave.