Patient Care Specialist
About The Position
Sentara Foot & Ankle Specialists First Colonial is hiring a full-time Patient Care Specialist in Virginia Beach, Virginia. This role provides non-clinical support in a physician’s office and helps ensure an excellent patient experience by completing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The role is part of a collaborative team focused on providing the best care for patients. The clinic is open Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift. The hourly base pay range for full-time employment is $21.69–$32.44. Additional compensation may be available, including shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonuses. Pay within the range may vary based on qualifications, experience, location, market conditions, and business needs.
Requirements
- High school diploma required.
- Three years of customer service experience required.
- One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.
Nice To Haves
- An associate-level degree or higher may be considered in lieu of the required experience.
Responsibilities
- Answer phones.
- Schedule appointments.
- Answer patient questions.
- Perform complex administrative tasks that support patient care delivery.
- Provide non-clinical support within a physician’s office and help ensure an excellent patient experience.
Benefits
- Medical, dental, and vision plans and insurance.
- Life and disability insurance, including long-term and short-term disability and critical illness plans.
- 401(k)/403(b) with employer match.
- Paid time off, sick leave, and holidays.
- Paid parental and family caregiver leave, as well as paid military leave.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Emergency backup care.
- Educational assistance and tuition assistance of $5,250 per year, plus discounted educational opportunities through Guild Education.
- Student loan repayment or student debt paydown up to $10,000.
- Pet insurance.
- Legal resources plan.
- Potential annual discretionary bonus, subject to established system and employee eligibility criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
