Patient Care Specialist (Medical Receptionist) ($250 Sign-On Bonus)

Fast Pace Health•Maryville, TN

28d

About The Position

The Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and maintains a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration, insurance practices, and effective communication with patients and clinic employees. The specialist maintains a strong customer focus, particularly during periods of high patient volume. The position may include cross-training and assisting with back-office duties within scope of practice, supporting new employee orientation and training, and performing administrative tasks such as scheduling and ordering. The specialist also helps maintain a clean, organized clinic environment and supports patient flow and continuity of care.

Requirements

High school diploma or equivalent.
Current CPR license is required for the listed Level 1, Level 2, and Level 3 requirements.
At least 1 year of customer experience for Level 1; urgent-care experience is preferred.
For Levels 2 and 3: 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute and Microsoft Office (Word and Excel); intermediate Excel skills including basic formulas and VLOOKUP.
The experience section specifies 1 year of medical office experience with basic medical terminology and insurance knowledge as preferred.
The experience section specifies 1 year of experience using a PC, mouse, and standard software such as Microsoft Office, including Outlook and Word.
Ability to comply with company standards of operations and maintain confidentiality.

Nice To Haves

Urgent-care customer service experience.
Medical office experience with basic medical terminology and insurance knowledge.
For Levels 2 and 3, intermediate Excel skills including basic formulas and VLOOKUP.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed within scope of practice, including clinical skills when required.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, coverage, copays, and deductibles, including changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, copays, deductibles, or self-pay amounts at registration.
Answer the phone in a polite, patient-centered manner.
Support patient flow by notifying providers of arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate medical-record processes for continuity of care.
Complete mandatory compliance training and follow required processes and procedures.
Maintain positive, professional relationships with patients, clients, coworkers, and managers, and protect confidential information.
Perform physical and environmental functions specified for the position, including folding towels, cleaning tables, and helping patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and explain clinic processes.
Assist new employees with learning activities and required training through shadowing, demonstrations, and coaching.
Use basic computer skills, including typing, a mouse, and software such as Microsoft Outlook and Word.
Maintain clinic and reception-area cleanliness and organization, including taking out garbage and helping keep patient, office, and desk areas presentable.
Perform administrative duties such as scheduling and ordering, and other duties assigned by the Clinic or Regional Director or management.
Adhere to company operating standards and core values of teamwork, communication, empowerment, quality of care, and friendliness.