Patient Care Specialist

Sentara Hospitals•Hampton, VA

26d•Onsite

About The Position

Sentara Medical Group Family Internal Medicine Careplex West Office is hiring a full-time Patient Care Specialist in Hampton, Virginia. This role provides non-clinical support in a physician’s office and helps ensure an excellent patient experience by completing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The position works Monday through Friday on the day shift, with no nights, holidays, or weekends.

Requirements

High school diploma required.
Three years of customer service experience required.
One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.

Nice To Haves

An associate degree or higher may be considered in lieu of the required experience.

Responsibilities

Provide non-clinical administrative support within a physician’s office.
Perform complex administrative tasks that support patient care delivery.
Answer phones.
Schedule appointments.
Answer patient questions.
Work collaboratively with the care team to support patient care and a positive patient experience.

Benefits

Medical, dental, and vision plans.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Paid time off, sick leave, and holidays.
Paid parental and family caregiver leave.
Emergency backup care.
Long-term and short-term disability and critical illness plans.
Life insurance.
401(k)/403(b) with employer match.
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
Student debt paydown up to $10,000.
Pet insurance.
Legal resources plan.
Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria.
Potential additional compensation, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.