Patient Care Specialist

Sentara Hospitals•Hampton, VA

6d•Onsite

About The Position

Sentara Family Medicine Physicians – Old Hampton is hiring a full-time Patient Care Specialist in Hampton, Virginia. The role provides non-clinical support within a physician’s office and helps ensure an excellent patient experience by performing complex administrative tasks that support patient care delivery. Primary duties include answering phones, scheduling appointments, and responding to patient questions. The position is on the first/day shift; clinic hours are Monday through Friday, 7:00 a.m. to 5:00 p.m. The job posting describes a collaborative team working together to provide patient care.

Requirements

High school diploma required.
Three years of customer service experience required.
One year of experience in at least one of the following areas required: health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers.

Nice To Haves

An associate-level degree or higher may be considered in lieu of the required experience.

Responsibilities

Provide non-clinical administrative support within a physician’s office.
Perform complex administrative tasks in support of patient care delivery.
Answer phones.
Schedule appointments.
Answer patient questions.

Benefits

Medical, dental, and vision plans.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Paid time off and sick leave.
Paid parental and family caregiver leave.
Emergency backup care.
Long-term and short-term disability and critical illness plans.
Life insurance.
401(k)/403(b) with employer match.
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
Student debt pay down up to $10,000.
Pet insurance.
Legal resources plan.
Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met.
Educational assistance or student loan repayment.
Paid military leave.
Voluntary benefits.